At Munich Re Specialty Group (MRSG), individuality and intellectual curiosity is a key driver for our success and innovation. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we’re committed to building a strong and inclusive culture where everyone is welcomed and valued for their “own expression of self-identity”.
About us
MRSG is part of the Munich RE group. We are known for our dedication to excellence and quality of service provision across both primary and reinsurance.
As well as operating in the Lloyd’s of London market, we conduct our business via a global network of service companies, with offices located in the UK, Ireland, the United States, Asia, including Singapore, Labuan and Dubai.
Our group of companies provide solutions covering Casualty, Marine & Cargo, Aerospace, Cyber, Political Violence, Trade Credit and Property, Contingency and Yacht. Our purpose is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable people and businesses to thrive
Senior Assistant Yacht Underwriter
We are looking for an motivated individual to support us with achieving and maintaining a profitable, well balanced portfolio and deliver efficient and compliant underwriting whilst meeting the customer service expectations of the business. You will provide technical underwriting expertise and guidance to less experienced underwriting staff.
Responsibilities
- Plan and process own work in a way that will assist the team to meet its customer service targets.
- Ensure all customers are treated fairly in accordance with the regulatory expectations but also in accordance with the authority within the UMA.
- Maintaining the highest level of customer engagement, assist with various client correspondence and general enquiries in a professional and courteous manner.
- Undertake end to end handling of straightforward and complex policies and client queries within Underwriting Authority.
- Meet and greet visiting customers.
- May attend Boat Shows and similar events as a representative of GJW Direct.
- Cover general office duties including but not limited to, post send/receive and record on customer files, ad hoc deliveries, ordering office supplies, raising invoicing on Coupa (training given) as required.
- At all times ensure all matters are dealt with in accordance with Underwriting procedures manual and adhering to telephone script.
- Assist in maintaining a balanced and high quality portfolio, optimising the use of information gathered.
- Undertake other duties as directed within the level of the job function.
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk.
Knowledge and Skills
- High level of underwriting knowledge
- Ability to interpret client’s needs
- Ability to interpret and effectively use management information
- Ability to work under own initiative and as part of a team
- Ability and willingness to learn and understand established systems and processes
- Excellent interpersonal and communication skills
- Passionate about excellent customer service
- Ability to prioritise and manage own workload
- CII or substantial progress towards is preferred.
Your career with us
At MRSG, you’ll find the flexibility, development and support you need to excel your career combined with a competitive salary and a benefits package that promotes wellbeing and work-life balance, on top of the standard features that include a non-contributory pension, private medical care, life assurance and more!
Diversity & Inclusion
Creating an inclusive environment is a crucial part of the Munich Re culture, and we are committed to our Diversity & Inclusion Policy. We also seek to provide a fair and supportive work environment which provides learning and development opportunities for all.
Working together, we are an employer of choice by building the workforce for today and the future. We make it happen. Together.
Push Boundaries. With us. | Munich Re
