Job Purpose
We’re looking for a Regional Engineering Manager to lead a group of Engineering Surveyors across a designated geographical area. This is your opportunity to take on a pivotal role, ensuring the seamless delivery of services in line with our service level agreements while driving operational excellence.
Key Responsibilities
- To manage and lead a team of surveyors. Managing engineering competencies to ensure day to day work is carried out to the highest standards.
- Develop and implement the regional operating plan designed to exceed the KPIs and SLAs for operations with regards to both quantitative and qualitative measures.
- To communicate regular updates on regulations where necessary ensuring they are effectively adhered to.
- Manage staff, oversee work schedules and assign specific duties to ensure compliance with Health & Safety legislation, environmental and Quality policies, procedures and company policies.
- To have detailed knowledge of the legislative, contractual and operational requirements for all areas of in-service examination.
- To provide site and management support to field staff as and where necessary.
- To undertake staff reviews including appraisals, periodic competence assessments and performance management programmes and manage any issues arising from these.
- To ensure that inspections are being carried out diligently, timeously and in accordance with the QA System.
- To lead and manage customer complaints within your geographical area.
- To undertake initial response regarding any Engineer Surveyor discipline or performance issues where this falls below expectations.
- To undertake initial response regarding any Engineer Surveyor sickness or absence issues if they occur, ensuring booked examinations are reorganised and appropriate resource is provided when necessary.
- To resolve any operational problems in any of their Surveyor areas and to liaise directly with clients and Operations Manager when necessary.
- To ensure the client’s statutory requirements are met, where applicable in respect of the Company’s responsibilities.
- To ensure that all plant within the region on the contract schedule is examined in accordance with accepted codes of practice and appropriate thoroughness.
- To maintain an up to date working knowledge of technical developments and changing Engineering Standards and Approved Codes of Practice in the particular service areas.
- To employ the Company QA Systems on all service areas.
- To review and monitor resource levels within own and adjacent geographic areas, ensuring adequate and appropriate cover for all examination types in discussion with the Operations Manager and other REMs.
- To ensure that Engineer Surveyors allocation are correctly sized.
- To ensure that vehicle mileages and travel times are verified and signed off in line with the Company expenses and travel policies.
- To ensure that Health and Safety is adhered to in line with policy.
- To participate in the recruitment process for additional resource where necessary.
- Maintain effective working relationships across internal stakeholder groups.
- To lead on projects as required by the Operations Manager.
- To undertake any appropriate, additional duties delegated by the Operations Manager as and when necessary.
Key Skills and Experience
- To have (or be in the process of attaining) a minimum of a level 4/5 Management Leadership Qualification or equivalent and relevant experience within an Engineering discipline.
- Strong customer communication skills are essential, and the confidence to make professional judgements.
- Strong stakeholder management and engagement experience
- Good commercial and financial acumen
- Ability to understand, manage and deliver KPIs
- Self-organisation
- Proficient knowledge of MS Office and Apple products
- Clear understanding of industry protocol
- Proven track record of successfully managing regional teams
- Knowledge of statutory regulations – LOLER, PUWER, PSSR, COSHH (Desirable)
Qualifications and Educational Requirements
- GSCE maths and English (or equivalent)
- Level 4/5 Management Leadership Qualification
Personal Attributes
- Self motivated
- Organised
- Confident
- Customer focused
- Holder of UK Driving licence
- Flexible Approach
- Excellent Communicator
At HSB Group (including Premier Guarantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact
