We have the opportunity for a Customer Oversight Operations Officer to join our Customer Oversight department here at Tokio Marine Kiln. Reporting into to the Customer Oversight Operations and Change Manager, you will support the Customer Oversight team by maintaining the Customer Oversight Activity Calendar to ensure all key activities are completed in a timely fashion including regulatory returns, Management Information and Committee Papers. You will also support the Customer Oversight Operations and Change Manager in ensuring all Customer Oversight processes are fully documented and operating effectively.
This role includes responsibility for:
- Inputting into the development of an effective control framework of both key and non-key controls, ensuring that Customer Oversight are operating controls in line with the framework, providing evidence and closing down any exceptions identified.
- Monitoring the compliance of controls and operating effectiveness testing.
- Contributing to discussions to improve and update controls (either in terms of the controls or the evidencing of controls adherence).
- Building relationships within the Customer Oversight team and more widely across TMK to understand any current/upcoming challenges related to the controls framework (or its implementation) and provide support in meeting these challenges.
- Responsible for ensuring that any control improvement activities are delivered in accordance with an agreed action plan.
- Becoming the key point of contact for TMK Internal Controls Team.
- Supporting the Customer Oversight Operations and Change manager in implementing the Customer Oversight Change Management Plan.
- Contribute towards the day-to-day delivery against the change management plan assisting with the resolution of issues, management of risks, and providing status reports.
- Supporting the Customer Oversight Operations and Change Manager on larger scale and transformation programmes impacting the department as well as supporting the delivery ensuring all necessary activities are completed in a timely fashion to support successful delivery.
- Supporting the Customer Oversight Operations and Change Manager with identifying, and implementing regulatory change; assessing the impact; collaborating closely with the 2nd line of defence to understand requirements and communicating change effectively with key stakeholders
- Develop and maintain effective and close working relationships with the relevant business areas including but not limited to Legal, Compliance, Risk, Underwriting and Claims to ensure effective co-ordination of resources and responsibilities so that all material conduct risks are identified and managed within agreed risk appetite.
The successful candidate will have the ability to understand processes and identify relevant risks and consequent controls. They will also have proven experience in financial services, preferably within the insurance sector and the London market. Knowledge of insurance operations and risk management, including claims/underwriting is advantageous. You will have a track record of ownership and delivery, as well as good attention to detail and the ability to communicate in a straightforward manner. We are looking someone that is numerate and concise, who has solid MS Office, report writing, and presentation skills.
The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.
As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have.
If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com.
If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms.