As increased regulation sets higher and clearer standards of consumer protection across the Insurance industry, it requires all firms to put their customers’ needs first. The FCA’s Consumer Duty directive has set higher and clearer standards of consumer protection. As a Governance Executive you’ll play a crucial role for AXA in supporting the Retail Intermediary business on a broad range of regulatory activity across governance, compliance, and conduct. The core purpose of the role is to focus on ensuring we meet our regulatory obligations, ensuring the AXA Retail Intermediary business meets all standards required for internal and external governing bodies, minimises loss and delivers desired customer outcomes. You’ll also cover a wider range of governance activity and broker oversight requirements across our Intermediary Trading and Distribution teams. 

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Ipswich or London office, visiting clients or attending industry events. 

What you’ll be doing:

• Supporting the delivery of AXA Retail Intermediary Consumer Duty regulatory responsibilities, including   analysing Broker MI and communicating with and building effective relationships with internal and external stakeholders.
• Taking accountability for record keeping and reporting on Retail Intermediary performance against all required FCA Consumer Duty and associated regulatory expectations.
• Detailed assessments of the oversight and processes of our brokers and software houses, determining Consumer Duty gaps and administering the associated record keeping and tracking.
• Implementing improvements to broker governance frameworks, which will ensure more robust oversight of customer outcomes.
• Keeping records of Intermediary broker and software house contracts, driving amendments in line with future governance requirements, where required.
• Driving the wider compliance agenda with all internal and external regulations across the Intermediary business and teams including GIPP, Fair Value Assessments, VIDC, Consumer Duty and other required policies.
• Audit action tracking process and the business teams through audit activity, including independent/thematic reviews and ensuring that records are regularly updated and adapted for presentation to different stakeholders.
• Working closely with Governance Executives and 1st and 2nd line Risk and Governance teams to ensure the business is fully compliant and tracks and monitors required actions.

What you’ll bring:

• Broad knowledge within Financial Services sector, preferable Personal Lines Intermediary market environment knowledge.
• Clear understanding of legislation and regulation applied to the Financial Services industry, particularly in relation to the end consumer.
• Strong understanding of regulatory requirements and ability to learn and adapt new requirements.
• Experience of managing and supporting risk, control and compliance within a diverse operating environment.
• Excellent organisational skills.
• Strong oral/written communication skills, analytical skills and the ability to interpret data.
• Experience in liaising with trading teams and senior management
• Competent with Microsoft Word, Excel, Access and PowerPoint.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer: 

At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive: 

• Competitive annual salary of up to £34,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to tanzeela.mehjabeen@axa-insurance.co.uk.

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Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.