Liberty Specialty Markets

Role Title: Change Management Business Partner

Department: LM Re Office Of Operations

Team: Enterprise Change Management

Location: London

Type: Permanent

About the Role:

As a Change Management Business Partner (CMBP) at LM Re, you will drive employee adoption of business changes, ensuring successful transformation across all levels. Partnering with leadership, you will oversee multiple change initiatives, embed change maturity, and address resistance to foster a culture of change management maturity across LM Re.

Your primary focus will be to develop and implement change management strategies that enhance adoption, minimise resistance, and maximise the value of change initiatives. Through coaching and leadership support, you will accelerate adoption, increase employee proficiency, and drive long-term benefits such as value realisation, return on investment (ROI), and the achievement of our strategic goals.

About the Department & Team:

At LM RE, our people are at the heart of our success. That’s why Put People First is one of our core Liberty values, shaping how we work and grow together. We are committed to creating a workplace where our people thrive, and investing in them is a key pillar of our strategy.

The Enterprise Change Management (ECM) Team plays a vital role in ensuring LM Re successfully navigates change – whether strategic, technological, cultural or process driven. We don’t just implement change; we make it sustainable. By embedding change management skills, tools, and processes into LM Re’s culture, we empower teams at all levels to adapt with confidence and agility.

Our mission is to build a change-resilient organisation by fostering self-sufficiency, equipping leaders with the right capabilities, and driving a structured, people-centric approach to transformation. Through our work, we create lasting value, ensuring LM Re remains innovative, competitive, and ready for the future.

Key Responsibilities:

• Ensure full line of sight across all types of change and ensure coordination across LM Re
• Build strong relationships with key stakeholders, through a solid and empathetic understanding of change impacts on people
• Embed the values of Enterprise Change Management into the ways of working, through coaching & mentoring, learning pathways and change capacity management
• Work with sponsors of change to coach them in how to perform their role effectively to the benefit of the change being implemented
• Assess change impact by conducting impact analyses, assessing change readiness, ADKAR assessments, and identifying key stakeholders
• Drive faster adoption, higher ultimate utilisation and greater proficiency of changes that impact employees, using a structured Change Management methodology
• Identify and manage anticipated resistance, implementing risk mitigation plans
• Engage with employees impacted by change, using Change Management strategies and plans
• Ensure alignment with other Change Management Business Partners to highlight dependencies between changes and co-ordinate changes impacting Liberty functions and regions
• Promote a consistent customer experience of Change Management throughout Liberty through alignment to our Change Management framework
• Actively contribute to the maturity of the Enterprise Change Management team and promote the team and our services positively through your stakeholder networks
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out  in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity.  LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:

• Stakeholder management, coaching and influencing skills
• Exceptional communication skills – written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Flexible & adaptable; able to work in ambiguous situations
• Able to work effectively at all levels in an organisation
• Experience and knowledge of implementing change management principles, methodologies and tools e.g. PROSCI/ADKAR/APMG across multiple projects and programs
• Experience as part of a team implementing major programmes of change
• Experience with project management approaches (Agile / Waterfall), tools and phases of the project lifecycle
• A recognised change management qualification or equivalent experience most desirable e.g. PROSCI//APMG

About Liberty Mutual Reinsurance

Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertymutualre.com/careers/working-for-us

https://www.libertymutualre.com/careers/diversity-inclusion-wellbeing/inclusion-matters-networks