Team Leader - Property Claims

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

*Please note, this role could be based out of our Chelmsford or Manchester office* 

As a Technical Team Leader within our property team, you will play a crucial role in supporting the Property Claims Manager by proactively managing Third Party Administrators (TPAs), suppliers, and property teams. Your focus will be on ensuring compliance with contractual requirements and driving best practices to benefit Pen Underwriting, its customers, and insurer partners.

Key Responsibilities:

• Collaborate with claims teams and business units to effectively deliver the Pen Technical and Operational Claims strategy.
• Proactively manage suppliers to ensure they meet contractual requirements and regulatory standards.
• Monitor and report on performance, addressing any issues and proposing solutions.
• Communicate complex information clearly and impactfully across various channels.
• Handle claims and referrals, ensuring accurate data input and effective use of diary systems.
• Implement proactive measures to achieve cost-effective settlements promptly.
• Conduct audits of TPAs, suppliers, and claims teams.
• Work closely with business units to ensure effective strategy delivery.

Key Performance Indicators:

• Financial: Accuracy of reserves and settlement ratios.
• Relationships: Achievement of customer service standards and resolution of complaints.
• Operations: Documentation of technical information, adherence to practices, and compliance with legal and procedural rules.

Core Competencies:

• Knowledge and Skills:
• Understanding of national claims and insurance market environments.
• Familiarity with Pen Underwriting’s business philosophies and operations.
• Technical expertise in supplier management, property claims, and insurance principles.
• Management Skills:
• Monitoring and control of service providers.
• Effective delegation, prioritizing, time management, and coaching.
• Interpersonal Skills:
• Strong written and verbal communication.
• Relationship building, fact-finding, and negotiation skills.

Qualifications:

• Professional qualifications in insurance or related fields.
• Experience in supplier management and property claims.

Why Join Us?

At Pen Underwriting, we offer a collaborative and supportive work environment where your expertise will be valued and your career growth fostered. Join us in making a difference in the insurance industry.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.