Participation with all aspects of Innovation Adjustment, settlement and management of claims arising on policies underwritten by BOUM in a lead and follow position Management of claims and outstanding resolutions in line with the relevant regulatory authorities Contribute to enhancements and modifications to claims processes and systems to generate sustained improvements within the department Comply with relevant BOUM procedures and policies Represent BOUM as a follower at a market meeting Represent BOUM as a leader at a market meeting Represent BOUM on external committees Manage service provider effectiveness including: lawyers, loss adjusters, expert advisors, auditors, TPAs Act within established service standards Assist in the management of Broker and Client relations to ensure proactive communication and the delivery of service satisfaction Liaise with related functions within BOUM in the furtherance of the delivery of effective claims management – Underwriting, Actuarial, Risk Management, Finance and Compliance Attend BOUM internal meetings / committees as required |