Claims Adjuster - Property

Claims Adjuster - Property Claims

London or Ipswich, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

You will be based in our newly refurbished London or Ipswich office, however we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working. 

DISCOVER  your opportunity

What will your essential responsibilities include?

·       Competent and efficient handling of all aspects of London Market Property claims within job holder’s authority (and above job holder’s personal authority under referral system) to good technical standards and quality including:

·       Legal and policy liability assessment

·       Estimating

·       Investigation, coverage analysis, negotiation, settlement and defence including litigation management

·       Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.

·       Provide superior customer service to policyholders and brokers. Continually identify areas where customer experience can be improved. 

·       Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development.

·       Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability

You will report to the Claims Manager - Property.

SHARE your talent

We’re looking for someone who has these abilities and skills:

·       Previous experience of property policy interpretation and/or claims handling experience, ideally including  commercial property claims

·       Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial

·       Understanding how the Claims function operates, including the lifecycle of the claim

·       Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured

·       Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships

·       Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action

·       Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives

·       Builds an established position in the management and resolution of Claims

·       Understands and uses relevant data to gain buy-in and support in setting and implementing case strategy

·       Takes an interest in evolving technologies which benefit to Insurance market

·       Is working towards their ACII (not essential)

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability