PI Team Leader

Job Title: Personal Injury Team Leader
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £29,200.00 - £43,800.00
Location: Gloucester
Closing Date for applications: Friday 4th April 2025

Personal Injury Team Leader:  As a Personal Injury Team Leader in our Gloucester office, you will have the responsibility of leading a team of Personal Injury Claims Handler through motivating and coaching them to deliver continual market leading performance and an exceptional customer claims journey.
The role of a Personal Injury Team Leader is to identify opportunities to optimise and control indemnity spend through tailoring individual coaching and development plans for each member of their team, to maximise output.

Main responsibilities as the Personal Injury Team Leader:

• Maintain an appropriate working environment in which staff can provide a quality service to all internal and external customers, promoting the Ageas Way in Claims.
• Be responsible for discipline, training and ongoing development of all staff in the team. This will include identifying training needs and mentoring individuals towards attaining their potential. Ensuring all team members have the required level of skill to handle claims and meet the expectations in a complex environment.
• Undertake and promote personal development in order to meet the changing demands of the claims environment
• Promote and embed department strategies and initiatives, providing feedback to help support and evolve future plans. 
• Analyse team and individual performance through data, observation and file audits to understand strengths and gaps.
• Implement robust performance plans for those not meeting expectations.
• Carry out regular 121 meetings to discuss performance and behaviour and to carry out formal annual and half-yearly performance reviews.
• Provide or facilitate technical and job related support to team members ensuring Company best practice and Statutory and Regulatory requirements are adhered to.
• Promote proactive and effective handling, protecting claim costs, with emphasis on Third Party claims management including hire management, repairs and injury
• Provide or facilitate training and technical support on fraud awareness and avoidance.
• Communicate effectively at all levels and ensure timely feedback is given to the Operations Leader on success and failure by the team.
• Manage the workflow and support other areas of the Department when resource levels required
• Maintain staff records in line with department and company guidelines
• Ensure that all complaints are captured and that the FCA complaints procedure is followed.
• Provide feedback to the team on the outcome of QA’s carried out, pulling out learning and root cause analysis to improve team performance. 
  

Skills and experience you need as a Personal Injury Team Leader:

• You will have a full thorough understanding of the Insurance industry and market agreements coupled with experience in a Personal Injury claims environment.
• You will ideally hold a degree or equivalent in a relative field and it would be advantageous to have theoretical knowledge of or have obtained your CII qualification.
• Excellent team building skills are a must, the successful candidate will need to motivate and coach their team members to maximise both individual and team performance, even for example during a period of change management.
• You will have a proven record of problem solving and decision making, together with the ability to multi-task, prioritise workloads and manage teams effectively whilst under pressure.
• Working knowledge and practice of Excel and Word are essential and an understanding of analysing and interpreting Management Information data is important.
• Excellent verbal communication skills are a non-negotiable as you will need to clearly and effectively communicate with internal and external stakeholders whilst
•  Upholding a level of tact and diplomacy.

Here are some of the benefits you can enjoy within the Personal Injury Team Leader vacancy:

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.

Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

Benefits for Them – Partner Life Assurance and Critical Illness cover

Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.

Supporting you back to work - Return to work programme after maternity leave

About Ageas:
We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience.  If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information please see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.

To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.