Head of Client
The Head of Client responsible for all aspects of client strategy and delivery including retentions plans and new existing revenue growth. They will work closely with business leaders, industry verticals, Heads of Office and Sales leader to ensure we deliver the best of Aon to our clients and continue to innovate to meet client’s needs.
Aon is in the business of better decisions
Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times
and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behaviour.
What the day will look like
- Defines and drives the UK client strategies including development of a client proposition and service standards, retention strategies increasing product density.
- Leads on consistent execution of Global Standards; Growth Planning, Articulating Value, Client Feedback, Bid and Pursuit, Jeopardy Management, Client Planning and Client Outreach
- Defines and leads a process to ensure CR growth plans prioritise growth opportunities for clients that address both market opportunities and unmet client needs
- Defines and runs a process to achieve market leading client proposition, service standards, with an emphasis on client retention
- Leads client retention strategy running proposition development and jeopardy management
- Ensures growth and profitability for existing clients within CRS UK
- Partners with CEO and team to develop plans, budgets, and targets for in-year and multi-year performance
- Partners with CEO and regional finance to prepare and deliver QBR’s
- Partners with Marketing, Industry leaders and Head of Sales to develop client proposition
- Leverages Aon position in the marketplace, collaborating with business leaders to identify and develop innovative client centric solutions that are truly differentiating
- Monitors and improves profitability of existing clients through implementing AV strategies including fee improvements
- Influences all levels of Aon to deliver the appropriate internal resources and ensure excellent service from client delivery
- Maintains strong knowledge of all Aon services and ensures that the client understands the full value delivered
Skills and experience that will lead to success
- Strong understanding of the business i.e. market forces, business drivers
- Thorough understanding of client business and risk issues
- Experienced knowledge of Aon solutions products and services
- Passionate and ambitious about delivering the best of the firm to clients
- Deep understanding of UK, trends and macroeconomic factors
- Upholds and demonstrates Leadership values
- Creative, innovative problem solver able to translate strategic concepts into proven business executable growth opportunities
- Relationship capital: Builds and maintains deep client relationships at the executive level across multiple buying centres, and uses that capital to understand objectives, influence client thinking, and create results
- Strategy alignment: Fully understands the client market environment and the strategic positioning of the client within their industry; able to connect client strategy to all Aon capabilities
- Industry insight: Creates and maintains unique industry insight and knowledge of the competitive environment across clients’ geographic footprint
- Consulting skills: Identifies client needs and clearly articulates the problem to be solved; recognizes challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome
- Financial acumen: Builds strong knowledge of the client’s financials and strategy and is adept in discussing this with the client and internal teams
- Effective communication: Listens and communicates with a client-centric, strategic focus and adapts to communication style of the client; clearly articulates client needs and action items internally;
- builds consensus within Aon and client organization
- Team management: Ensures progress for all client projects and creates alignment of internal teams on related workstreams
Education:
Bachelor’s degree or equivalent years of industry experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.