Job Title: Employee Services Advisory Manager
Division: People & Sustainability
Reports To: Senior Operations People Lead
Key Relationships: P&S Leadership Team, HRBPs and ER, P&S Operations
Job Summary: The Employee Services Advisory Manager will oversee the Global People Advisory team, ensuring the delivery of professional HR advice and support across Beazley. You will lead a team of Employee Services Advisors who provide first line HR Advice and guidance to managers on people related issues and some Employee Relations cases. You will ensure the delivery of a high-quality, consistent advisory service, supporting the business in effectively managing people matters while maintaining compliance with employment law and HR best practices.
Key Responsibilities:
- Lead, mentor, and develop the Employee Services Advisors, ensuring high performance and professional growth.
- Engage and collaborate with HRBP/ER depending on the query.
- Monitor workload distribution and ensure all advisory tasks are efficiently managed and resolved within appropriate timeframes.
- Ensure adherence to Beazley’s core values, policies, procedures, and regulations.
- Ensure HR policies, procedures, and best practices are consistently applied across all advisory cases.
- Provide data-driven insights on case trends, common challenges, and areas for improvement.
- Engage with ER on a regular basis to update on policy and legislative changes and identify training required for the team.
- Manage end-to-end and timely closure of employee relations cases as and when required (Flexible working, grievance, absence management, restructures, etc.)
- Provide support in the delivery of people management training, coaching, and upskilling managers throughout ER processes.
General:
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
- Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification
Education and Qualifications
- A recognised HR qualification (CIPD or equivalent) is preferred.
- Continuing education as part of the role e.g. CIPD
Skills and Abilities
- Ability to inspire and motivate teams
- Strong decision-making and problem-solving capabilities
- Analytical mindset, with the ability to identify trends and drive service improvements.
- Computer skills – good working knowledge of MS Office, intermediate Excel and maintaining information systems
- Able to communicate effectively with others, both verbally and in writing
- Ability to manage time, meet deadlines and prioritise
Knowledge and Experience
- Experience in a HR leadership or managerial role, ideally within an advisory or shared services environment.
- Knowledge of HR policies and regulations in multiple countries
- Customer/Employee service experience
- Understanding for the need for accurate and timely management information
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with managers/colleagues/external suppliers
Competencies
- Achievement drive
- Integrity
- Interpersonal understanding
- Customer focus
- Initiative