Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.
Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
The Role
The purpose of this market-facing role is to act as the front of house for engaging and resolving delegated market queries. The role is expected to apply a risk-based* approach to decision-making regarding third-party approvals, audits, and general delegated authority matters.
* With Delegated Authority representing ~47% of the Lloyd’s market—nearly £30bn—it’s essential that we focus on the most material areas that pose the greatest risk to the market and our members.
Principal Accountabilities
Reporting to the Audit & Engagement Manager, the key responsibilities of this role include:
- Leading market engagement and resolution of all delegated authority-related queries.
- Liaising with key internal and external stakeholders to oversee attestations for third-party approvals (Coverholders, DCAs) and changes to permissions, and processing these requests.
- Managing workloads in line with operational KPIs, SLAs, and KRIs, identifying opportunities for service improvement, and handling complex or non-standard cases.
- Contributing to the ongoing development and maintenance of market guidance and best practices
- Proactively identify opportunities for operational efficiency—whether that’s work we can stop because it adds little value, work we can automate, or work we can outsource.
- Supporting Delegated Oversight thematic reviews and deep dives.
- Building strong, open, and transparent relationships with Managing Agents, Brokers, MGAs/Coverholders, DCAs, and Lloyd’s Delegated Authority Auditors to support effective oversight and information sharing.
- Ensuring Lloyd’s Delegated Authority systems are kept up to date and that any system changes remain fit for purpose.
- Acting as the first point of contact for Delegated Authorities at Lloyd’s, providing internal and external stakeholders with expert knowledge of Delegated Authority processes and best practices.
- Supporting the identification and communication of Delegated Authority insights, ensuring the wider DA team shares relevant information with both internal and external stakeholders.
- Acting as surge capacity to support Coverholder/MGA audits—coordinating audit activity.
- Responding to ad hoc data requests from internal teams, the wider Corporation, and market participants, ensuring accuracy, relevance, and timely delivery
Skills
- Good written and verbal communication skills, with the ability to convey complex information clearly and appropriately to diverse audiences.
- Skilled in critically evaluating complex and technical documents, quickly identifying key risks and areas requiring attention.
- A dependable team player who can also manage a demanding workload independently and make sound decisions under pressure.
- Proficient in analysing complex data sets to extract meaningful insights and support evidence-based decision-making.
- Comfortable making difficult decisions and escalating issues appropriately, applying a risk-based approach to governance and approvals.
- Strong interpersonal skills with the ability to build and maintain effective relationships at all levels, both internally and externally.
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.
We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link;
https://cleartalents.com/apply/lloyds-msa1645695881
Please note, clicking on this link does not register your application for the vacancy
