Client Service Manager - Leeds, South Central, UK
Are you an experienced Client Service Manager looking for a challenging and exciting role? Aon’s new South Central Advisory team may have the opportunity you are looking for!
This is a hybrid role with the flexibility to work both virtually and from our brand new South Central, Leeds office.
Aon, are currently recruiting for a Client Service Manager to join our team in Leeds South Central. The Client Service Manager is responsible for co-ordinating and managing the provision of service to their clients and their teams clients, drawing upon designated service teams and specialist resources as well as managing a team of Client Service Advisors.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
National provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories; the CEO and CFO’s will be looking for a local relationship with their broker, who can provide a tailored approach.
National clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the National team provides clients with a claims service and advice on risk management across most industries, with specialisms in real estate, public sector, food and drink and retail and wholesale.
As a Client Service Manager, your key responsibilities will include:
Manage the service provided to clients by your team of Client Service Advisors. Ensure the highest level of service to each assigned client in line with the agreed client service tools.
Manage your own book of clients in conjunction with the Client Directors
Identify and introduce Aon’s products and services to meet the client’s needs and understand and communicate each Client’s business issues and needs to the service team and other parts of Aon.
Build client relationships with key decision-makers.
Assist the Client Directors and Client Managers to grow the revenue and profitability of your client portfolio
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
How this opportunity is different
This is a great opportunity to work and build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to client. You will be supported by an experienced leadership team who want to see you succeed.
Skills and experience that will lead to success
Proven experience in the insurance industry, with experience in client relationship management and the core lines of commercial risks is essential.
Strong Insurer Relationships
Experience managing large, corporate insurance risks is desirable.
Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
An effective communicator and presenter.
Self-disciplined, organised, and results focused.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.