The Role: Claims Handler/ Senior Claims Handler
We are seeking a motivated and detail-oriented individual to join our team as a Claims Handler/Senior Claims Handler. The ideal candidate should have a minimum of 3 years (for Claims Handler) and 6 years (for Senior Claims Handler) of experience in London market insurance claims and possess in-depth knowledge of the ECF/CLASS system.
You will provide a quality Claims service to Citynet’s Agents and Underwriters in order to ensure the Customer is treated fairly in all transactions and correspondence and for that service to encourage the client to continue using Citynet and contribute to the future success of the company. In this crucial position, you will be responsible for managing and resolving a diverse portfolio of claims, focusing on but not limited to Liability (EL, PL), Professional Indemnity, Property, and CAR (Contractors All Risks) claims.
- Claim Management: Effectively handle end-to-end claims process, from initial notification to settlement, ensuring timely and accurate resolution.
- Specialised Expertise: Demonstrate proficiency in managing liability, professional indemnity, property, and CAR claims, staying abreast of industry trends and changes in regulations.
- Communication: Maintain clear and proactive communication with clients, underwriters, and other stakeholders throughout the claims lifecycle, providing regular updates and addressing inquiries.
- Negotiation: Engage in negotiations with claimants, legal representatives, and third-party service providers to achieve fair and cost-effective claim resolutions.
- Relationship Building: Cultivate and strengthen relationships with clients, underwriters, and external partners to enhance collaboration and streamline claims processes.
- Compliance: Adhere to regulatory requirements and industry standards, ensuring that all claims activities are conducted in compliance with applicable laws and guidelines.
- Mentorship (Senior Claims Handler): Provide guidance and support to junior members of the team, sharing expertise and facilitating professional development within the team.
- Prepare and maintain accurate claims documentation, including correspondence, reports, and records.
- Processing of subsequent advice and payment requests on ECF/CLASS
- Manage and processing monthly claims bordereaux for selected insurers as requested
- To instruct solicitors/adjusters where required
- To report any claim exceeding GBP250,000 to Claims Manager
- To report any claim where you identify, or have been advised of, potential coverage issue to Claims Manager
- Assisting in ad hoc claims projects to improve the company’s claims service
- Support the claims manager as and when required
- Support the continuous improvement of claims handling procedures and contribute to enhancing overall department efficiency.
- Minimum of 3 years (for Claims Handler) and 6 years (for Senior Claims Handler) in London Market insurance claims.
- Minimum of Cert CII qualified
- Proficient in the use of the ECF/CLASS system for claims processing.
- Analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic team environment.
- Knowledge of insurance policies and procedures within the London market.
- Adaptability to changing priorities and a commitment to meeting deadlines.
As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Why Work For Us?
Citynet is a Lloyd's broker specialising in the placement of commercial business into the London market. We are a leading supplier of specialist products and services to insurance intermediaries including liability, motor fleet, property and professional indemnity. We pride ourselves on acting with integrity, honesty, and transparency, so we are continually striving to be better.
Located in the heart of the City, our company is fast growing and fast-paced with a vibrant team. Understanding and helping our clients is of the utmost importance to us, therefore, our approach ensures that we attract the most talented professionals to work with us and create an environment where our clients and our team all thrive. Citynet is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.
35 - (Role will also consider Part Time/Reduced Hours or Job Share)