Role Title: Delivery Lead
Department: Technology
Division: Claims & Distribution Technology Portfolio
Location: London
Type: Permanent
About the Role
The Delivery Lead will be responsible for the planning, management and delivery of an agreed and evolving set of digital transformation initiatives. The Delivery Lead is also responsible for implementing, maintaining and championing agile practices at the portfolio level. This role will be initially focussed on progressing several priority initiatives covering multiple business functions, while working with the Technology Head of Portfolio and Operational Delivery Lead to enhance agile delivery capability for the group. Knowledge of a variety of delivery methodologies, predominantly agile, is preferred.
About the Department & Team:
The Technology Team reports into the Chief Information Officer and is responsible for the delivery of key services to the LSM Business ranging from technical services to business process. The team provides the architecture and the delivery skills and resources required to support business outcomes.
Key Responsibilities
As a member of the Claims & Distribution Technology Portfolio, the Delivery Lead must ensure there is an aligned understanding of how the team can provide the highest value to the customer and will:
- Contribute to projects as required to develop proposals, requirements, or another project documentation.
- Identify the relationships, dependencies and impacts of change on multiple systems and processes.
- Successfully engage in multiple initiatives simultaneously.
- Stakeholder management – support the Product Owner, partner with the Change (Operations) Delivery Lead to interact with all levels of management to obtain buy-in and sign off.
- Work effectively as part of an Agile team alongside the Product Owner, Scrum Master and other delivery team members.
- Ensure deliverables are accurately identified and estimated.
- Contribute to team quarterly planning and sets expectations for delivery of new capabilities, features, and functionalities while focussing on ensuring business value aligned to strategic goals.
- Participate in team demos, retrospectives, and all other ceremonies.
- Support the use of product level KPIs to drive product decisions. Assist in the collecting KPI data and / or reinforcing their use in product decisions.
- Support the creation and maintenance of the backlog (including prioritisation and acceptance criteria) and product roadmaps.
Skills and Experience
- Solid experience in delivering multiple streams of projects with both business and technical teams.
Desirable:
• Understanding of the Claims and Reinsurance functions within a London Market or European Insurer
• Insurance, Reinsurance and London Market experience
Essential:
• Salesforce capability and functionality
• Systems migration and integration experience
• Working within an Agile environment with global delivery teams
• Vendor management experience
• Ability to work independently as well as harmoniously in teams
• Comfortable working with 'C' level stakeholders in a matrix managed organisation
• Flexible and pragmatic
• Ability to work to deadlines and to meet standards
• Wide range of analytical and problem-solving skills
• Excellent presentation skills
• Advanced analytical and problem-solving skills
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion