At RSA we believe that insurance is about people, not things. Our inspiring colleagues focus on shaping the future by helping people, business and society prosper in good times, and be resilient in bad times. This is thefoundation on which we operate. We are a proud member of the Intact family, we feel part of something bigger,with a presence in North America, the UK and Europe.
We are currently recruiting for a Motor FNOL Claims Team Leader to join our established and experienced Chief Operating Office team here at RSA on a hybrid basis.
Your Role
As our Motor FNOL Claims Team Leader you will coach, motivate and develop your people to deliver excellent Customer service, bringing to life the Brand values of RSA and our Partners and handle claims in line with the claims proposition.
You will also be responsible for optimising the performance of your team to ensure delivery of Key Performance Indicators. As well as this you will agree performance targets and development plans for the team, includingidentification of opportunities for development of individuals and a succession plan for the team and widerbusiness.
You will work closely with Customer Experience Mentors to guide all resources to safeguard real time delivery of excellent performance at all times.
The Individual
About You:
To be successful in this role you will need to have experience of building effective relationships and communicating effectively. You will also need experience of delivering results against set targets and using your own judgement to help your team thrive.
You will also have experience of developing, coaching, and building high performance teams and improving overall effectiveness. As well as also being commercially astute with demonstrable record of taking accountability for delivery.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We'll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.