The Role
Canopius specialises in underwriting risks for Engineering & Heavy Industry. Our underwriters have extensive experience inside and outside of the insurance market and are market leading experts in their specialist areas. Canopius is seeking an experienced claims professional with knowledge of handling complex Heavy Industry and Engineering claims in the London insurance market. The underwriting portfolio provides an opportunity for the successful candidate to work closely with a variety of internal and external stakeholders at a top 5 Lloyd’s of London syndicate with global operations.
The successful candidate will proactively adjust complex claims from their initial notification through settlement. They will need to act as a subject matter expert for the portfolio and collaborate with the underwriting team.
Our Claims Vision is “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market” and is at the core of everything we do.
The Heavy Industry & Engineering claims team sits within the Property & Casualty Division (alongside D&F Property, delegated Property & Casualty classes) as part of the UK and global claims function at Canopius. The Senior Heavy Industry & Engineering adjuster will report to Direct and Facultative Property claims manger.
Key Responsibilities
- Develop a thorough understanding of the claims within the Engineering & Heavy Industries portfolio, focusing equally on both classes Ensure that sufficient financial provisions, in accordance with the Canopius reserving philosophy, are held for all claims within the portfolio and reported appropriately.
- Proactively adjust claims within their claim’s authority and in accordance with the Canopius claims manual; ensuring and delivering the very highest service to all our customers by effectively driving claims through to resolution.
- Nurture and maintain collaborative working relationships with internal and external stakeholders; especially with the underwriters and actuaries for the relevant classes of business.
- Ensure delegated claims are managed in accordance with Canopius claims values; ensuring effective oversight of TPAs/service providers via regular reporting on key performance indicators, peer reviews, file reviews, and general sharing of best practice.
- Instruct and proactively work with panel lawyers, adjusters, and experts to ensure the best outcomes whilst controlling costs and reducing claims leakage.
- Act as a subject matter expert for the portfolio and provide technical advice and support to more junior members of the team.
Skills and Experience
We are looking for an experienced claims handler and acknowledged technical expert with extensive working knowledge of handling complex claims in the Engineering and/or Heavy Industry classes in the London market (or equivalent setting). Claims technical expertise to include policy coverage and liability assessment, claims negotiation skills and claims strategy. Understanding and applying legal, regulatory, and territorial issues relating to the policy wordings.
- Ability to prioritise and proactively meet deadlines.
- A strategic thinker with effective communication skills; able to articulate their point of view in a clear and considered manner.
- A collaborative and thoughtful approach to stakeholder management.
- A professional approach to interact appropriately with management.
- Ability to manage complex issues and problems and escalates appropriately.
- Willingness to take responsibility and accountability.
- Acting with honesty, integrity, and fairness always.
- Customer focused and keen to provide the highest quality of service delivery.
About Us
Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.