General
Job Title: Operations Transition Manager
Division: Operations
Reports To: Head of Operational Excellence
Key Relationships: Shared Service, Underwriting Operations, Claims Operations, Delegated Operations, Controls, Risk Management, IT, Underwriters and third party service providers
Job Summary: We are seeking a skilled Transition Manager to oversee the planning, execution and completion of transition projects within our operations team. The successful candidate will manage the smooth transition of processes, systems, or operations, co-ordinating with cross-functional teams to ensure that each project is delivered successfully, and on time. The ideal candidate will have a track record in managing complex transitions, excellent communication skills and the ability to collaborate with various stakeholders to achieve their objectives.
Location: Birmingham
Key Responsibilities:
- Work with the Underwriting and Claims Operations Team to develop and implement detailed transition plans, including timelines, resource allocation and target state roles and responsibilities. Coordinate these plans from inception through to completion.
- Lead change management activities, providing direction and support, ensuring minimal disruption to existing operations and gaining maximum buy-in from stakeholders.
- Manage the availability of resources, manage plans and allocate tasks accordingly.
- Foster a collaborative and inclusive work environment, encouraging positive collaboration across all teams involved and hold individuals and teams accountable for their deliverables.
- Act as the primary point of contact for stakeholders, developing and managing all internal communications related to each transition and ensure their needs and/or concerns are well managed.
- Identify any potential risks and develop mitigation strategies to address challenges that may arise during each transition
- Track transition progress, using performance metrics and reporting tools to evaluate outcomes. Provide regular updates to senior management and key stakeholders.
- Manage any changes to the transition scope and schedule effectively, minimising the impact on agreed timelines where possible.
- Work with the quality assurance team to ensure that all transition activities comply with operations and organizational standards, policies and regulations.
- Maintain comprehensive transition documentation, including project plans, status reports and post-transition evaluations.
- Work with the Operations Leads to identify opportunities for process improvements and implement best practices to enhance transition efficiency and effectiveness.
- Support Operational Excellence initiatives, where required.
- Embed a culture of continuous improvement through innovative collaboration techniques and storytelling, leveraging support from change champions, technology and internal frameworks.
- Support cost to benefit realisation tracking and business readiness activities.
- Liasing with vendor and co-ordinate changes in line with strategic co-sourcing partners.
General
It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
We also expect Beazley employees to:
- Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.
- Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification
This role requires excellent project management and communication skills, a collaborative approach to working with internal and external stakeholders and a strong focus on risk management in order to minimise any disruption to operational performance.
Skills and Abilities
- Outstanding knowledge of change management principles, tools and techniques
- Five or more years of change management experience
- Experience in managing business process transitions
- Strong leadership skills with the ability to motivate, embed change and inspire cross-functional teams
- Outstanding organizational skills
- Flexible and adaptable with the ability to manage competing priorities
- Excellent analytical and problem-solving skills
- Strong interpersonal and stakeholder management skills
- Excellent written and verbal communication skills
- Customer-centric focus
- Excellent presentation and story-telling skills
- Ability to work under pressure and complete tasks and projects within given timelines
- General understanding of insurance business processes (i.e. underwriting, claims)
- Conduct impact assessment and lead communications to stakeholders and colleagues
Knowledge and Experience
- Proven experience in a change management role (minimum 5 years), specifically with experience in managing business process transitions.
Aptitude and Disposition
- Outcome focused, self-motivated, flexible and enthusiastic.
- Professional approach to successfully interact with managers/colleagues/external suppliers.
- Ability to think strategically and develop a plan that delivers the agreed objectives
- Ability to motivate a team to deliver agreed objectives
- Capacity to identify the potential challenges and plan ahead to develop effective solutions that prevent them from occurring
- Strong verbal and written communication skills – ability to articulate project goals, objectives and progress to stakeholders at all levels
Competencies
- Project Management
- Change Management
- Planning
- Developing and Tracking Actions/Progress
- Verbal Communication
- Written Communication
- Process Improvement
- Detail-Oriented
- Risk Management
- Negotiation
- Critical Thinking
- Problem Solving
- Analytical Skills
- Achievement orientated
- Technical Skills
- Customer focus
- Collaborative
- Relationship building