General
Job Title: Claims Intern, International Specialty Programmes
Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers, in particular in relation to a key French coverholder and Delegated Claims Administrator (DCA).
Job Summary: An intern position in the claims team helping to manage and oversee the relationship with a key French DCA partner. Assisting with the claims arising from this account, and managing communications with stakeholders (post, email, calls, etc.), with support from a line manager to help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims. To support senior claims management staff to support and deliver projects and improvement initiatives as required. To support claims management to and work in a manner that best meets the challenges of our clients.
Key Responsibilities:
Individual Claims Leadership
- Support the management of individual claims and claims business processes for the French DCA partner from notification to closure, investing the necessary level of involvement required for each depending on the nature, category, maturity, type, and quantum of the matter at issue.
- Support with the smooth running of the account including triaging postal, email and telephone communications with stakeholders, addressing queries, and escalating matters for discussion and sign off, as necessary.
- Act as a point of contact for internal stakeholders such as the Claims Bordereaux and Complaints Teams and facilitate discussions between the French DCA partner and the internal stakeholders (including translation as necessary).
- Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
- Develop an understanding of Beazley’s Conduct Risk Policy.
- Authority & Minimum Standards observance
- Operate within approved claims authorities at all times.
- Maintain a thorough knowledge of industry regulations and minimum standards.
- Ensure compliance with the regulations and Beazley’s claims control standards and protocols.
- Supporting Senior Claims Handlers
- Support senior Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation.
- Operational
- Assist to ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.
- Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.
Conflicts of Interest
- Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
- Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.
General
- Leverage networking opportunities within the business to support standardised underwriting policy and best practice within Beazley.
- Share and gather knowledge within the Beazley Group to ensure dissemination of best practice and maximise business opportunities and profitability across the Group.
- Support production of presentations and marketing literature as required.
- Production of business plans/research documents for the M&A account as required.
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates FCA and PRA Conduct rules.
- Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification:
Education and Qualifications
Skills and Abilities
- Native French speaker is required
- Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
- Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
- Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening
Knowledge and Experience
- Preferable, but not essential, for the candidate to have past claims experience establishing liability and/or settlement resolutions.
- Preferable but not essential for candidate to have knowledge & understanding of claims management process including French legal and regulatory environment and alternative resolution approaches.
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with senior management/colleagues/external suppliers
- Diplomatic
Competencies
- Problem-solving
- Decisiveness
- Customer-focused
- Influencing others
- Team work
- Self-starter
- Analytical thinking
- Managing resources effectively
- Technical competency and expertise