Account Maintenance Supervisor

Leatherhead, Surrey

Why work for us?

Competitive salary up to £34,000 per annum
A workplace pension scheme
Hybrid working, with collaborative days in our Leatherhead office
25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
Private health and dental cover
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring an Account Maintenance Supervisor to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Operations Manager, you will lead and develop a team to ensure that all back office functions within the remit of the team are carried out within service level agreements.

You will also:

- Ensure that the team are developed and trained, conducting monthly performance reviews and addressing any performance gaps or conduct issues.

- Be accountable for personal and departmental service levels.

- Maintain and communicate procedural requirements to all team members, operational teams and sales team, ensuring shared best practice and identification of improvement areas

- Manage back office functions relating to manual processing

- Oversee task triage and prioritise tasks within the team

- Perform regular first line audits of key controls

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be successful as our Account Maintenance Supervisor, you’ll have experience in a high volume, customer focussed environment.

- You are able to manage multiple priorities effectively with attention to detail and high quality standards

- You use your initiative and actively own problems through to resolution

- You understand operational processes and procedures

- You have a high level of numeracy

- Previous team management would be beneficial.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.

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Account Maintenance Supervisor