Job Description

Drives business efficiency and agility by partnering with the business units on streamlining processes, proactively reducing service issues, mitigating risks and enhancing productivity through process improvements and technological enablement.

Drives application and system implementation and utilisation within multiple business areas.
Analyses, defines, and validates business requirements for necessary system modifications, enhancements and upgrades to facilitate business operations.
Prepares and manages databases, spreadsheets, and other business-related documents for all process improvement opportunities.
Has accountability for the function’s quality standards, including conducting and documenting root cause reviews and audits.
Leads highly complex improvement initiatives with detailed plans to achieve results within defined timelines and deliverables.
Serves as an escalation point for assigned business functions by responding to issues, bottlenecks and identified challenges and ensuring that complaints are resolved within the acceptable turnaround times.
Ensures operational processes and regulatory requirements are followed, follows up where breaches occur, and proactively contributes to process improvement.
Provides expert oversight, assistance, and direction to the team, wider business and outsourced stakeholders on all function specific technical matters.
Demonstrates an in-depth expert knowledge over subject area and / or system-specific configuration.

Common skill across job family

Business Process Improvement
Regulatory Compliance
SLA Management
Stakeholder Management
Third Party Management

Skill specific to Delegated Management team

Audit Advisory
Due Diligence
TPA / DCA Management

Skill specific to Organisational Resilience team

Communication
Crisis Management
Disaster Recovery Management
Organisational Resilience Planning

Skill specific to Premises team

Health and Safety
Lease Management

Skill specific to Underwriting Operations team

Insurance Industry Expertise
Underwriting Knowledge
Underwriting Support

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

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