Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking to recruit an Account Manager to join our team in the Birmingham Office. You will be responsible for servicing accounts for our clients within the renewals lifecycle process, including but not limited to renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation.

You will have experience of working as an Account Manager (ideally dealing with Mid-Corporate and Corporate manufacturing/construction clients ) and be able to demonstrate a good understanding of excellent customer service, skills of negotiation, broking and market awareness. You will ensure standards of service to clients are in accordance to those laid down by the company along with FCA regulatory rules and guidelines.

How you'll make an impact

Assist in renewal process, preparation of submission and the gathering of information
Obtain renewal terms for clients and identify potential alternative quotations before producing presentations for account executives to discuss with clients
Prepare documentation for existing clients in relation to renewals and mid-term adjustments in partnership with colleagues
Follow up on quotations and lend support to Account Executives
Prepare risk presentations, obtain quotations from appropriate markets and compare cover options,
Ensure all client details are recorded accurately and entered onto system in a timely fashion
Prepare renewal closings from renewal meeting minutes and ensure cover bound by renewal date
Assist in the PRISM process as directed by Account Executives / Broking Manager
Deal with Insurer queries in relation to client policies
Assist with client queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies
Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
Check and deliver policy documentation from Insurers to client
Manage accounts enquiries and liaise with Account Department to resolve queries
Deal with account queries and credit control matters, ensuring they are resolved efficiently and any concerns are raised
Deal with general account queries, and ensure that they are resolved efficiently

About You

Holding/working towards one of the Chartered Insurance Institute Qualification: ACII / Dip CII / Cert CII
Educated to GCSE standard or equivalent
Good knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
Demonstrable previous experience within Account Manager role
Evidence of effectively prioritising work
Evidence of having worked to targets within a regulated, measurable framework and achieved SLA’s.
Due diligence in administration and policy checks/processes
Excellent client service focus
Able to identify potential risks/issues and seek advice/consultation when required
Good communication and interpersonal skills
Excellent planning and analytical skills
Accuracy and attention to detail
MS office proficiency
Eligible to work in the UK
Flexibility to attend client meetings when required (face to face or via Teams)

#LI-JJG

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Account Manager