Claims Assessor

Salary - circa £37000

Are you someone that is highly motivated with experience in assessing protection claims?

You’ll have a good understanding of compliance with relevant policies, external regulation and claims standards, with exceptional care and emotional intelligence to ensure customer support and any vulnerability needs are looked after.

If it sounds someone like you, we would love to hear from you!

A bit about the job

You’ll be joining a highly motivated team to assess life insurance, Income protection, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing outstanding customer service.

You’ll operate efficiently across multiple systems, propose process improvements, and adapt to evolving technologies to boost performance. The role will actively collect essential claim details, manage communications, and refer complex issues to specialists when appropriate.

You’ll engage with customers to assess claims, offer assistance and handle sensitive outcomes with understanding and care. You have to maintain clear communication, develop relationships with stakeholders, stay informed on industry developments, guide colleagues, and participate in training and projects.

Your impact will be felt through your engagement with customers, assessing claims, offering assistance, and handling sensitive outcomes with understanding and care.

Skills and experience we’re looking for

A broad knowledge of life related product for example, Life insurance, critical illness, income protection and terminal illness. Knowledge of legal aspects relevant to claims, for example, Probate and CIDRA rules.
Ability to look after the claims from start to end, including signing out claims independently and working autonomously
Experience in dealing with reinsurers and medical officers, along with experience in dealing with misrepresentation as set out in the ABI guidelines.
Strong relationship building and communication skills, with a desire to deliver quality service at the highest level and commitment to individual and team performance
Ability to prioritise work effectively and anticipate problems. Along with an excellent eye for detail and the confidence to make decisions on your own.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary circa £37000 (depending on location, skills, experience, and qualifications)
Bonus opportunity –8 % of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to Vivien.gergaly@aviva.com

Claims Assessor jobs

Claims Assessor