Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

What Is the Opportunity?

We are seeking a highly skilled and motivated Consulting Technology Engineer with strong IaC (Terraform, Python, REST API, CI/CD pipeline, GitHub, Rundeck) and AWS skills with experience of Automate Network Configurations and Network Infrastructure. You will be specialising in design, deployment, maintenance and support of Travelers’ Wide Area Networks to join our network team in Redhill, Surrey.

PLEASE NOTE: This opportunity will be based in our Redhill, Surrey office and operate on a hybrid basis with 3 days a week in the office.

As a consulting technology engineer, you will be responsible for managing network connectivity services for Travelers’ Wide Area Network backbone, SD-WAN environment, offshore and onshore field offices, cloud network infrastructure, inter-business and cloud exchange colocation connections and on prem workloads in UK & North America based data centers. Responsibility of the position will require the ability to design, configure, deploy, test, troubleshoot and maintain the network components with a focus on code-based management to support connectivity requirements for 30,000+ employees and business partners, deliver enhancements, support a cloud network foundation and provide hands on support in local UK-based data centers or offices as needed.

Operating as a Team Lead, under limited supervision, you will demonstrate a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and participates in the design and development of network topology, routing, switching and security solutions. Strong ability to multi-task in an environment of constantly changing priorities.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

Responsible for designing, engineering, analysis, configuration, and troubleshooting of the company’s WAN, cloud and on-prem network infrastructure and services. This includes switches, routers, firewalls, SD-WAN solution, WAN protocols, and dynamic routing.
Design and implement network solutions in any of the following network environments to support a wide variety of business applications: Cloud VPNs, Global Wide Area Network, High Speed Core Network, Data Center fabric, Remote/Campus/Offshore offices, Internet/DMZ, Business to Business connections
Maintain quality and reliability of our network service availability while developing innovative ways to manage the infrastructure and deliver network services with infrastructure as code principles
Ensure a high level of availability for network services, monitoring existing hardware/software, network performance and provide prompt response to issues
Provide smart-hands support for local network issues in and around London with periodic travel to UK field offices
Provide third level support with troubleshooting issues affecting our network
Build, leverage, and maintain alliances across technical and business communities to achieve efficient and effective results
Collaborate with peers to proactively identify potential issues and areas of improvement in existing network environment
Work with application areas and lines of business to provide technology solutions to support the business
Gaining industry experience and exposure to seed new ideas with respect to the company’s best interests
Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions
Maintain detailed documentation for IT infrastructure
Present findings, updates and recommendations to all levels of management, up to and including C level executives
Ability to multi-task, prioritize work and manage projects within established budget objectives and customer priorities
Ensure that industry best practices and methodologies are applied to design, deployment and operations of network infrastructure
Responsible for establishing and managing to established quality control and security protocols
Develop tactics and operational plans in alignment with strategic objectives for assigned technologies and projects.
Drive the execution of departmental and corporate programs.
Leverage infrastructure technology to develop and/or redesign technology solutions.
Build, leverage, and maintain effective alliances across technical and business community.
Interact with customers to achieve efficient, effective results.
Multi-task, align to business priorities and production availability requirements.
Perform as a technical expert within the service delivery organization (SDO) and consults across SDOs.
Participate in on call rotation to provide 24/7 support
Other duties as assigned

What Will Our Ideal Candidate Have?

Experience in Technology preferred.
Experience as a technical lead preferred.
Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Preferred Job Specific Technical Skills and Competencies

Experience designing, implementing and supporting the following network technology solutions:

Native cloud services and connectivity in AWS and/or GCP required
Proficiency in Wide area network connectivity, Data Center Networks and branch connectivity: Cisco Switching/Routing (Nexus/ASR/ISR), Firewalls & SD-WAN technologies required
Proficiency in automation scripting languages required (Terraform, Python, REST API, Rundeck) to automate network configuration, provisioning and management
Successfully leverage network management and performance analysis tools (Broadcom DXNetOps, Appneta, Wireshark, DataDog)
Telecommunications (MPLS, Optical Networks, ISPs, CDNs, SLAs) required
Networking (WAN, LAN, Routing:BGP,OSPF,VxLAN, NFV, IPv4, QoS, Traffic Profiling, Anomaly Detection, Disaster Recovery, Business Continuity, Continuous Availability, High Availability)

Successful candidate will align to the following:

Possess exceptional interpersonal skills, technical communication skills, as well as a strong work ethic
Demonstrate a solid working knowledge of capabilities and direction of technology to support assigned projects that will meet business needs
Ability to design and implement solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business area
Demonstrate the ability to interpret technology and market trends as a foundation for technology and product roadmaps
Ability to multitask and operate under tight timelines and remain focused under pressure (ex. critical outage/disaster)
Emphasize on customer focus, collaboration and follow-up skills

Expert knowledge of one or more of the following technical skills:

Foundational IT Infrastructure
Operating Systems
Knowledge of process discipline and IDLC methodology

What is a Must Have?

Comprehensive knowledge of Network Routing, Switching and other core networking technologies.

What Is in It for You?

Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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