Home Claims Desk Adjusting Team Lead – Salary between £45,000- £55,000

This is a great job for someone who enjoys coaching others, delivering brilliant customer service, and helping us manage claims effectively and fairly.

A bit about the job:

You’ll be part of our Home Claims Operation, leading a team of Desk Consultants who handle building claims up to £10k. Your role is all about people leadership—supporting the team, ensuring claims are handled efficiently, and helping us deliver great outcomes for our customers. You’ll work closely with our Technical Leads to build capability across the team and drive continuous improvement. It’s a role where you’ll make a real difference every day.

Skills and experience we’re looking for:

People Leadership experience
Experience coaching and developing others to improve performance.
Experience leading a team and workflow management
Knowledge of Home Claims end to end system
Excellent communication and problem-solving skills.
A strong customer-first mindset.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary between £45.000- £55.000 (depending on location, skills, experience, and qualifications)
Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.

Desk Consultants jobs

Home Claims Adjusting Team Lead