Description

Duties and Responsibilities:

Respond to enquiries from brokers received by phone, e-mail or online platform in a courteous and helpful manner ensuring all information to enable the underwriting of any risk is obtained and filed correctly.
Ensuring receipt of and review of outstanding information (including the underlying / followed policies) to ensure consistency with the terms and conditions agreed at binding.
Regular liaison with our claims team to ensure underwriters have up to date claims information on all renewal accounts.
Conduct referrals to the compliance department in conjunction with the underwriters to ensure all risks are subject to any required checks.
Conducting quarterly reviews of the underwriting files to ensure that all the required documentation is present and accounted for.
Accountable for ensuring that the underwriting files are kept in an orderly manner and in accordance with the underwriting guidelines and in conjunction with the underwriters.
Maintain frequent dialogue with the Underwriting Operations team to ensure that files are maintained at the expected and required level of completeness.
Assisting with the creation and updating of business logs and other tools as required.
Liaise regularly with our credit control team and work with them to resolve any issues with late premium payment, taxes or reconciliation.
Maintain up to date knowledge of current affairs and market trends through individual research and team discussions.

Qualifications

Person Specification:

Excellent analytical skills and an understanding of pricing & actuarial models and methods.
Must be highly articulate, with exceptional communication and interpersonal skills — required for daily liaison with clients and brokers and building strong working relationships.
Strong marketing and business development capability — commercial acumen, ability to influence and negotiate to various levels of seniority, internally and externally.
Highly computer literate within MS office applications and an advanced level proficiency using underwriting systems such as Genius and Openbox an advantage
Methodical approach to work, strong organisation skills; capable of dealing with tight reporting dealing and conflicting priorities
Overall team player with collaborative outlook.
Ideally with 1 year of Financial Lines experience