Head of Operational Resilience

National Salary Circa £110,000

London Salary Circa £140,000

Location: London, Bristol, Eastleigh, Glasgow, Manchester, Norwich or York

Are you a strategic leader with a passion for embedding resilience into the heart of an organisation? This is a great job for someone who thrives on cross-functional collaboration, has deep experience in operational resilience, and is ready to shape and lead a high-impact team. If you’re excited by the opportunity to influence senior stakeholders and drive resilience across a complex organisation, this could be your next big step.

A bit about the job:

This role leads Aviva’s Operational Resilience function, ensuring we are prepared for and can respond to disruptions that could impact our critical business services. You’ll be responsible for embedding resilience into our culture and operations, aligning with both Group-wide strategies and local market needs. You’ll lead a team of specialists, work closely with senior leaders across the business, and play a key role in shaping our crisis management and business continuity capabilities.

Skills and experience we’re looking for:

Proven experience in leading operational resilience, business continuity, or crisis management functions in a complex organisation
Strong strategic thinking and influencing skills, with the ability to engage senior stakeholders across multiple business units
Demonstrated ability to lead teams, manage performance, and drive a culture of continuous improvement
Excellent analytical and communication skills, with the ability to translate regulatory requirements into operational action
Experience in managing budgets and delivering strategic plans across diverse functions

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

National Salary Circa £110,000, London Salary Circa £140,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 25% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to tawana.chin@aviva.com

Head of Operations jobs

Head of Operational Resilience