Head of Business Excellence (COO office)

York, Sheffield, Bristol, Norwich or London

Salary of circa £125,000

Here at Aviva, we are excited to announce a newly created role within our Chief Operating Officer’s office for our IWR (Insurance, Wealth & Retirement) division – Head of Business Excellence – which calls for someone with outstanding operational planning and development skills, and who has worked previously within COO office for a company similar to Aviva.

If you feel you can demonstrate a consistent track record in business performance analysis, board paper preparation, scorecard development & delivery and successful strategy execution we’d love to hear from you!

A bit about the job:

You’ll be kept busy planning and developing our departmental operational plans, milestones and performance outcomes, becoming the trusted advisor to our COO for our IWR division (Insurance Wealth & Retirement). Tasks will include:

Enabling the successful execution of our COO strategy through the right alignment and interaction with all COO directorates and our transformation team
Monitoring performance against plans, report on performance, identify issues, and drive solutions to the COO and appropriate committees.
Preparing and communicating board papers, ready for, and during, our monthly board meetings
Build and maintain strong working relationships with key stakeholders, maintain regulatory awareness, lead initial triage and shaping of our departmental initiatives and oversee all COO inputs into committees

Skills and Experience

An excellent understanding of how a Financial or Professional Services business is run, thanks to working within these industries extensively (Insurance experience is highly desirable!)
You will have undertaken a Business or Operational Excellence and/or Chief of Staff role previously, so will be able to showcase strong commercial awareness as well excellent consulting skills.
Ability to be confident with senior stakeholders and hold your own when it comes to communicating and implementing principles and practices is key.
Prior experience of developing and executing a COO strategy, within medium to large company, is a must also
Being able to effectively analyse business performance, looking at operational costs and suggestions for efficiencies – i.e. producing operational scorecards, as well board papers, is also a must for the role.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary of circa £125,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity of 25% of annual salary (actual amount depends on your performance and Aviva’s.)
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to daisy.holmes1@aviva.com.

Head of Performance jobs

Head of Business Excellence (COO office)