Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We're seeking an experienced Senior Business Analyst with a passion for change to work within our team of change professionals; with a keen eye for detail, someone with outstanding analytical skills, strong stakeholder management and excellent organisational and communication skills.

As an experienced analyst we would expect you to quickly adapt to our organisation using your skills to support and introduce changes to our business processes and systems in a controlled and methodical way.

The Change Management team for the Retail division within Gallagher UK is responsible for delivering projects of different sizes & complexity including: digital, regulatory, data transformation, system enhancements, migration and operational efficiency Projects.

How you'll make an impact

Help to scope projects by recognising and understanding the business problem and primary objectives of new change initiatives.
Build strong relationships with key stakeholders working with them to establish business and customer needs, producing requirements and design documents.
Use a variety of techniques and methodologies to elicit and endorse requirements, coordinate walk-through and signoffs.
Support and management of User Acceptance Testing when required, providing insight into resolution of any fixes.
Support and assistance to our training team in rolling out new processes or functionality.
Plan, design and deliver the handover of business processes to the functional owner in a way that allows for continuous improvement.
You will need to be a self-starter, who is well organised and able to work independently on complex tasks and deliver high quality results.
You will act as a champion for change, whilst working in a fast-paced environment.
As a valued member of the change team we expect you to participate and support continuous improvements within the team and its processes.
As a Senior BA, coaching and mentoring other members of the team and wider business stakeholders.

About You

Experience as a Business Analyst, ideally from an insurance or financial services background (experience in other regulated industries will be considered).
Formal Business Analysis qualification or membership of relevant professional body is desirable.
Both commercial and customer minded – able to perform analysis that delivers customer and outcome-focussed solutions.
Ability to extract and piece together required learning from a broad range of different opportunities and sources and finding opportunities for process and/or system improvements.
Experience in creating complex as-is and to-be business process maps to form part of wider target operating models.
Requirements elicitation, fit/gap analysis and preparation of functional design documents wireframes.
Excellent interpersonal skills and communication skills.
Outstanding presentation skills, able to present complex or technical processes concisely to business colleagues.
Deadline driven, setting priorities in order to achieve time-bound outcomes.
Lead and motivate others through good people management skills, a creative problem-solver with an ambitious, can-do attitude.
Exposure to broking applications including Acturis or CDL Strata an advantage.
A proficient knowledge of Microsoft 365 (Office) including Visio.
Experience of using project tools such Jira or Dev Ops.
Exposure to working in waterfall and agile project delivery environments.
Experience of working in matrix teams across multiple offices, including third party suppliers.
Eligible to work in the UK with site travel required from time to time.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Senior Business Analyst - Retail Change Team