Job Title: Claims Customer Support Handler

Target Start Date: Monday 2nd June

Contract Type: Permanent, Part Time, Full Time, Job Share option available

Salary Range: £25,100, Increasing to £26,600 over 18 months

Location: Gloucester or Eastleigh, Hybrid

Closing Date for applications: Thursday 24th April

Claims Customer Support Handler: We are looking for Claims Customer Support Handler to join our Third-Party Assist team in Gloucester on a full time or part time, permanent basis. You will be required to work shifts within the hours of 8am – 7pm Monday to Friday and including 1 in 3 Saturdays (9am – 5pm or 9am – 1pm). When working a Saturday you would be given a day off in lieu during that week.

As a Claims Customer Support Handler you will be assisting third parties on behalf of Ageas where they have been involved in an accident with our Policyholder. We are looking for resilient and proactive individuals who have the ability to influence third parties into accepting our services.

You will be communicating, supporting and negotiating with third parties to help settle their claim as quickly as possible. We need people who have a passion to help others. You will want to make sure our third parties receive the best service they can in the aftermath of a motor accident.

At Ageas, we pride ourselves on offering long term career opportunities; upon joining, you will work through a progression plan where we will develop your personal skills and technical knowledge which is supported by incremental pay increases for the first 18 months in role. From then on, we also offer the opportunity to enrol in formal qualifications including your CII.

Main Responsibilities as Claims Customer Support Handler:

Contacting third parties to offer our help and assistance following a motor accident.
You will use your influencing skills to help the third parties understand what we can do to assist them and ultimately settle their claim as quickly as we can.
Liaising with third party suppliers to assist with speedy claims settlement and a high-quality claims service.
Take ownership of your claims making appropriate commercial decisions to help control costs.
Use empathy where appropriate to understand the diverse needs of our customers.
Thrives in a problem-solving environment and provides a logical approach to settle claims
Provide a logical approach to problem solving in order to settle claims

Skills and experience you need as Claims Customer Support Handler:

Demonstrate a considerate and empathetic phone manner to reassure third parties.
To influence and persuade others to your way of thinking.
Be able to multitask and prioritise your own workload.
Provide a high standard of customer service, by communicating and supporting our customers.
Positive attitude and a flexible approach to change and team working.
Experience in a customer services environment is advantageous.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Here are some of the benefits you can enjoy at Ageas:

· Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

· Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.

· Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

· Supporting you at Work- Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

· Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

· Benefits for Them- Partner Life Assurance and Critical Illness cover.

· Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.

· Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

· Supporting you back to work- Return to work programme after maternity leave.

About Ageas:

We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.

Click on the ‘Apply button’ to be considered.

Insurance Customer Service Jobs jobs

Claims Customer Support Handler