General

Portfolio Delivery Manager

Key Relationships: Head of PMO, Project Managers & Delivery Leads, Group Head of Change, Head of Business Change, Business Stakeholders, Finance.

Job Summary: As Portfolio Delivery Manager, you are a steward of the Change Portfolio as part of our Portfolio Management Office (PMO) team, responsible for establishing and embedding portfolio management processes, creating the environment for delivery success.

You will provide delivery services to the change portfolio - providing confidence that the portfolio remains under control, delivery on track and visible.

You will providing data and insights, highlight challenges to inform decision making.

Key Responsibilities:

Provides Programme, Project, Portfolio services to the assigned portfolio(s) (e.g. monitoring plans, financials, risks & issues, dependencies, change requests, benefits etc).
Gathers, validates and challenges updates from Project Managers/Delivery Leads, driving use of simple, effective language and dealing with data gaps/omissions
Develops and leverage lessons learned capabilitiy and introduce findings to improve future delivery success.
Identifies, assess and ensure risks are well managed to mitigate delivery and benefits
Identifies and assists in the definition of dependencies and to proactively manage with awareness of impacts.
Facilitates forums to promote visibility and alignment between related activities/projects within portfolio (e.g. QBR)
Facilitates the end phase stage gate review as key part of Change Management Framework (e.g. Investigate, Manage, Transfer, Realise)
Coordinates the production of reports to support governance decision making (locally for the proejct/programme/portfolio and enterprise level) produced by PPM tool
Drives the development of the Capacity Management capability, supporting stakeholders to consider their capacity for change
Supports the allocation (and changes to) internal SME resources within the portfolio (or sub portfolios) assessing the impact and offering pragmatic solutions.
Considers synergies and common needs across the portfolio (e.g. SME capacity/resourcing, Dependencies, support from other change services e.g Procurement etc)
Support budgeting and cost control in context of the Change Funding Model
Highlights learnings to feed into the improvement of the Change Governance model and related frameworks (VRF, CMF etc)
Highlights conflicts between portfolio and business-as-usual needs

Personal Specification:

Skills & Abilities

Balancing competing needs
Time Management
Coaching and educating
Analysis
Objective setting
Data Assimilation
Feedback
Business acumen

Knowledge & Experience

Applications and tools (Office systems, MS Teams, PPM Tools (ideally Planview Adaptive Work), JIRA, Confluence
Portfolio prioritisation, project pipelines/backlog processes
Corporate language and communication
Business operating models, metrics (OKRs, KPIs etc)
Change delivery methods (MSP, Prince2, SDLC, Scrum, SAFe)
Programme, Project and Portfolio (P3M) and PMO theories and practice, including maturity models
Typical financial processes (budgeting, forecasting, actuals, alignment with Financial cycles)
Service Management (e.g. ITIL)

Aptitude & Disposition

Attention to detail, but aware of the bigger picture
Provides candid feedback in a constructive manner
Takes ownerships of tasks, completes promptly keeping stakeholders updated
Remains objective
Team player
Proactive and uses initiative
Open, honest, relationship builder
Open to challenge and debate
Resilient, maintain a positive attitude
Probe and challenge in a professional manner
Work with passion and compassion, maintaining growth mindset
Be curious, look beyond
Practice what you preach, lead by example

Competencies

Project Prioritisation
Change Governance
Business Case
Resource Management
Project Control/Monitoring
Benefits Management
Risk Management
Stakeholder Engagement
Change Control
Financial Management
Change Governance
Portfolio Prioritisation & Planning
Portfolio Management Frameworks/processes (development/improvement)
Delivery Frameworks/Project Management good practice & templates
Tooling
Data insights / reporting
Capacity Management
Alignment with Change Services (Strategy, Procurement, Info Sec, Tech Architecture)

Insurance PM jobs

Portfolio Delivery Manager