The Role

As the Business Relationship Manager, you will be responsible for creating and maintaining data flows that support effective communication with our customers and users. You will also identify and document the needs and expectations of various stakeholders, and manage customer feedback and satisfaction levels.

Implementing data flows for both internal and external communication.
Identifying and documenting customers, users, and other interested parties, and managing customer relationships and satisfaction.
Measuring customer satisfaction at planned intervals.
Managing the escalation process, including handling complaints.
Coordinating the production of regular reporting to senior managers, boards and committees
Implementing a governance schedule and communicating regularly with senior managers to share the results of quality measures.
Implementing a Customer Value Scorecard and supporting internal customer strategy from an IT perspective.
Conducting regular service reviews with customers, reviewing feedback, and taking action as a result.
Supporting the ongoing assessment of NIST-CSF and the Management System Framework
Previous experience in a similar role
Proactive in recommending and contributing to team discussions
Knowledge of IT controls within a regulated environment
Strong interpersonal skills and demonstrated ability to perform in an environment that emphasizes collaboration and teamwork.
Able to work on own initiative whilst understanding the journey.
Able to adapt and respond to changing corporate objectives as opportunities arise.

Knowledge of;

Technology Strategy/Roadmapping
QA Testing
Software Development Life Cycle (SDLC)
Technology/Data Governance
Business Process Improvement
IT Risk Management
Technical Reporting

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

IT Relationship Manager jobs

IT Business Relationship Manager