Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher Specialty is seeking an experienced Operational Control & Governance Lead to play a pivotal role in strengthening our first line assurance framework and governance environment. This role is critical in ensuring Gallagher Specialty operates in line with internal policies, regulatory expectations, and best practice, while continuing to support commercial growth and business strategy.

You will act as a trusted business partner, embedding a strong three lines of defence model and fostering a culture of adherence, ethical behaviour and continuous improvement across the division.

How you'll make an impact

Governance & Oversight
Maintain a documented overview of governance arrangements across UK and International Gallagher Specialty businesses.
Ensure appropriate Terms of Reference are in place for all formal governance forums.
Operational Control & Assurance
Own and deliver the 1st Line Operational Control Plan in line with agreed schedules.
Develop and maintain effective Quality Assurance processes to promote good customer outcomes and reduce errors and omissions.
Coordinate internal, external and 2nd line audits, reporting findings to senior management and driving corrective actions.
Policies, Procedures & Documentation
Develop, maintain and embed standard operating procedures aligned to Group and Global policies.
Oversee the review, approval, execution and storage of contracts, customer documentation, clauses and wordings.
Delegated Authority & Supplier Oversight
Ensure robust oversight of facilities including 1st and 3rd party Delegated Authorities and Lineslips.
Maintain and periodically review Gallagher Specialty supplier arrangements.
Change, Integration & Continuous Improvement
Support acquisitions and hive-ups, ensuring new or transitioning businesses are fully embedded into the Gallagher Specialty control environment.
Identify and implement enhancements to processes and controls that support both compliance and commercial growth.
Stakeholder Engagement & Reporting
Communicate assurance activity plans and findings across the business.
Provide regular reporting to governance meetings and senior leadership on control effectiveness, risk assessments and audit outcomes.
Leadership & Collaboration
Lead and manage the Operational Control Assurance & Governance team, including workload planning and people development.
Work closely with Regulatory, Risk and Project Leads to ensure a joined-up, end-to-end control environment.
Oversee training and awareness programmes across Gallagher Specialty.

About You

Strong knowledge of governance and assurance best practice, ideally within a Specialty insurance environment
Solid understanding of general insurance products, operational practices, and regulatory frameworks
Proven experience of risk management within insurance, broking or underwriting contexts

Experience & Skills

Significant experience designing and operating first line assurance and Quality Assurance frameworks
Strong commercial awareness with the ability to balance risk and business growth
Proven people management and development experience
Excellent stakeholder engagement skills, with the ability to influence at all levels
Highly organised, results-driven and self-aware
Outstanding written and verbal communication skills
Experience working within a global, matrix-managed organisation with a high degree of integrity and confidentiality

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
Defined contribution pension scheme, which Gallagher will also contribute to
Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
Income protection, we’ll cover up to 50% of your annual income, with options to top up
Health cash plan or Private medical insurance

Other benefits include:

Three fully paid volunteering days per year
Employee Stock Purchase plan, offering company shares at a discount
Share incentive plan, HMRC approved, tax effective, stock purchase plan
Critical illness cover
Discounted gym membership, with over 3,000 gyms nationally
Season ticket loan
Access to a discounted voucher portal to save money on your weekly shop or next big purchase
Emergency back-up family care
And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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