About us

HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.

Please see our website for more information.

Job title

Head of Client Partnerships, Partnerships Team

Location

HSB Engineering Insurance Ltd

Division

Engineering Insurance

Reporting to

Director of Strategic Partnerships

Job Purpose

The Head of Client Partnerships is a senior leadership role, responsible for driving the strategic management and financial growth of HSBs existing partnership portfolio. Working closely with the Director of Strategic Partnerships, the role delivers a best in class relationship management lifecycle that’s maximises the value and longevity of our client relationships.

The focus of the role is to expand the breadth of existing contracts, identifying new opportunities for collaboration; to accelerate innovative, scalable and profitable growth across the portfolio.

Through strong leadership and commercial insight the role will ensure that partnerships are expertly nurtured, optimised and developed to deliver sustainable mutual success built on trust and long term value creation.

Key Responsibilities:

Work closely with the Director of Strategic Partnerships to align the partnership strategy with wider commercial and organisational objectives
Accountable for planning/forecasting and profit/ loss activity specific to portfolio, ensuring visibility of revenue results against business plan financial objectives and targets
Lead the strategic management of the client portfolio, ensuring relationships are effectively governed, monitored, nurtured and developed to maximise long term value. Creation and oversight of individual account development plans.
Deliver a best in class management life cycle from onboarding and performance management through to renewal expansion optimising long term strategic collaboration. Establish robust implementation of the HSB Partnership target operating model.
Build and maintain strong relationships with senior client stakeholders acting as a trusted partner ensuring high levels of engagement and satisfaction
Identify and address partnership risks or challenges proactively resolving issues and strengthening relationships
Accelerate the growth of existing partnerships identifying opportunities to expand the breadth and depth of contracts and unlock additional revenue streams

Skills & Experience

Significant senior experience in managing and growing partnerships across multiple product lines, distribution models and contractual structures
Proven track record of scaling revenue and profitability to deliverable measurable commercial outcomes
Experience negotiating and managing complex, long term commercial agreements
Experience on effective cross functional collaboration with all internal and external functions to deliver partnership objectives

Qualifications and Educational Requirements:

A quantitative track record of successful account management delivery and / or sales target achievement

Personal Attributes

Partner centric mindset, strategic thinking, ability to innovate beyond current activity
Aptitude to spot opportunity gaps and enable ideas
Commercial acumen, data driven decision making, strong understanding of revenue drivers and how to influence to drive outcomes
Exceptional collaboration, strong listening and empathy skill set with the ability to influence across all levels
Self-motivated with a positive proactive approach to problem solving and decision making
Strong Leadership and Team Development approach, defining and implementing clear standards to drive a high performing, happy and motivated team
Problem solver, remaining calm under pressure, resolving complex issues and turning challenges into opportunities

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Benefits

25 days Annual Leave + Bank Holidays + Well-being days
Up to 13% Pension contribution
Eligibility for an Annual Bonus
Private Medical & Dental
Life Assurance
Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
Study & continuing Professional Development Support
Hybrid Working

Partnership Strategy jobs

Head of Client Partnerships