At AXA - Global Healthcare, we have a new opportunity for a Payments Collections Recoveries Advisor to join our Finance Operations team in Tunbridge Wells on a full-time, 12-month FTC basis. In this key role, you’ll be responsible for managing subscriptions and claims, ensuring the timely collection of outstanding recoveries, and processing invoices for Large Corporate Groups. You’ll work across multiple systems and collaborate with various departments to ensure all financial data is accurately reflected on members’ policies. Your role will also involve resolving complex queries efficiently, supporting both internal teams and external clients to maintain smooth financial operations. If you're detail-oriented with customer service experience and motivated to make a difference, we'd love to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

Manage daily controls for subscriptions and claims, ensuring accuracy and compliance.
Reconcile subscription payments (direct debits, cheques) to source reports and ensure correct allocation.
Reconcile claim payments (cheque, BACS, direct credit), investigate exceptions, and prevent leakage.
Extract banking reports, investigate inconsistencies, stop cheques if needed, and notify the business of received cash.
Ensure all claims transactions in the system accurately reflect money received and process urgent payments through banking systems.
Maintain logs of cases opened, closed, and recoveries to ensure accountability and timely follow-up.
Collaborate with the team to chase overdue premiums via outbound calls, ensuring weekly and monthly targets are met.
Follow group suspension processes proactively, narrate issues over three months for management or escalate them promptly.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

Previous experience in a financial recoveries or customer services together with the ability to handle objections.
Emphasis on ensuring accurate processes and adhering to policies to support overall operational integrity.
Excellent communication skills, both written and verbal, along with good numeracy skills and proficiency in MS Excel.
Ability to work effectively under tight deadlines with high attention to detail.
Customer-focused and committed to continuous improvement.
Proactive, assertive, and motivated to deliver high-quality results.
Bookkeeping experience would be advantageous.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary of up to £25,000.
Discretionary company & performance-based bonus.
Contributory pension scheme (up to 12% employer contributions).
Life Assurance (up to 10 x annual salary).
Private medical cover.
25 days annual leave plus Bank Holidays.
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
Wellbeing services & resources.
AXA employee discounts.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.

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Who we are:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

Payments Collections Recoveries Advisor jobs

Payments Collections Recoveries Advisor - 12 month FTC