Position Summary

Provide reliable and effective administrative and where appropriate technical support to the servicing of the Home Foreign and CHISL books of business for CNA Hardy in Europe. Act within the Underwriting Authority and escalation procedures in place.

Provide the highest standards of accurate administration and provide excellent service delivery within our Policy Servicing Unit (PSU), entering data onto various internal systems and produce policy documentation in various languages. In addition provide an accurate, timely and professional response to Broker queries and be responsible for query resolution from Billings and Collections.

Key Responsibilities

Be a technical administrative expert across multiple lines of business & countries relative to new, renewal, endorsements, and reinsurance processing for both Home Foreign and CHISL.
Processes new and renewal business including data entry into system, producing accurate policy documents in multiple languages and lines of business within the different regulatory and compliance requirements for that country within agreed SLAs and quality standards
Actively participate and support Home Foreign Underwriters in new business, renewal and mid-term alteration underwriting activities that support underwriting decisions, consistent with business growth and profit.
Maintain accurate documentation/ information in account management systems and adhere to documentation standards
Professionally respond to external queries from Brokers and works within escalation procedures where they do not have the knowledge to provide immediate answers.
Collect and accurately record required compliance and regulatory information as determined for each line of business and country as instructed in the ComPass Fronting Facility Guide and also by International Solutions operational standards.
Establish and maintain collaborative relationships with colleagues in other parts of the organisation, including Head Office, Risk Control, Distribution, Claims, Actuarial, etc. as needed.
Monitor and ensure that all policies are correctly issued and processed as per instructed in Compass and within the Underwriting Authority granted within the team and escalating where not.
Proactively analyse and raise queries for Underlyer Requests where information provided is not in line with the country requirements for local policy / certificate issuance.
Proactively deals with enquiries from Underwriting, Billing & Collections, Re-Insurance, Claims.
Works to build relationships with the Underwriters and Underwriting Technicians in the US and Canada across all lines of business.
Maintains and processes all underwriting records accurately and efficiently including premium, return premium and reinsurance transactions.
Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position that appropriate measures are in place to ensure this compliance.
Work within the Peer Review procedures as determined by their manager.
Actively engage and seek out training opportunities to further develop underwriting and multinational expertise.
May perform other duties as assigned.

Skills, Knowledge & Experience

Good computer skills including Microsoft Office Suite
Good interpersonal and communication skills
Excellent attention to detail
Team player
Problem solver
Proactive and organised
Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

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