Capacity Planning Lead – Salary £45,000 (depending on location, skill, and experience)

Closing date: 13th March 2026

Do you love turning complex data into simple, powerful insight? Are you someone who thrives in a fast‑paced environment, enjoys solving problems creatively, and is passionate about enabling teams to make better decisions? This role would suit an experienced capacity planning professional who is ready to take the next step into inspirational leadership — someone who is comfortable both “doing the do” and leading others.

A bit about the job

The Resource Planning & Analytics team support Retail and Partnerships by providing the insight, forecasting and analysis that help Customer Operations make informed decisions.

In this role, you’ll lead a small team of Capacity Planners in Retail Operations, ensuring we deliver accurate long‑term demand and supply forecasts, maintain high‑quality planning data, and provide clear, creative reporting across the business. You’ll collaborate closely with Trading, Scheduling, Change, Insight Leads and the wider Customer Operations system to translate complex information into meaningful recommendations that drive performance and support strategic goals.

Skills and experience we’re looking for

Strong experience in capacity planning, analysis and working with large data sets, with the ability to simplify complex information.
Proven leadership skills — able to coach, inspire and develop a high‑performing team.
Excellent stakeholder management and communication skills, with the ability to challenge assumptions and influence at all levels.
High proficiency in Excel, with the ability to automate or improve reporting; experience with Qlik is beneficial.
Creative problem‑solving mindset, excellent attention to detail and the ability to deliver in a dynamic, fast‑changing environment.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary circa £45,000 (depending on skills, experience, and qualifications)
Bonus opportunity - 10% (D grade) of annual salary. Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com .

Retail Operations jobs

Capacity Planning Lead