Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Lloyd’s are seeking to recruit a Service Oversight Senior Manager to understand and provide oversight of service and business application lifecycle management across the Corporation and Market. You will ensure impact of business change is understood and managed in accordance with published standards and practices.

This role is accountable for developing and maintaining cross market operational services provided by the Corporation in conjunction with stakeholder across the market and associations, you will also deputise for the Service Resilience and Risk Director.

Principal Accountabilities

Develop and manage strategies to ensure continuous oversight of frameworks that outline end-to-end business processes from the market to Corporation services.

Ensure that the impact of both tactical and strategic changes on business and market services/operations is clearly understood and remains within operational and regulatory control requirements, reporting any identified vulnerabilities to the executive team.

Manage relationships and stakeholders within the market and Corporation, providing guidance on maintaining market-facing services and acting as a liaison to all business areas (e.g., Procurement, HR, Central Finance, Operational Risk, and the Lloyd’s executive team).

Create and manage frameworks for operational assessment and recommend approval to regulators for Managing Agent onboarding.

Represent Lloyd’s in association and market service forums and committees, ensuring that Lloyd’s interests and market responsibilities are upheld within the organization’s remit.

Develop and maintain frameworks to ensure the continuation of cross-market operations during systemic disruptions.

Provide direction and support for the development of team members within the Service Resilience & Risk function.

Skills Knowledge and Experience

3rd party management

Change Management and Delivery

Experience with business operations platforms

Working collaboratively across multi-party teams and stakeholders to deliver high quality outputs.

Experienced in forming constructive partnerships and mutually beneficial solutions with third parties.

Experience of implementing sustained process and culture change in a business environment.

Experience within in the Lloyds Insurance Market would be preferred.

Adherence to agreed governance processes and procedures.

Track record of achieving high professional standards.

Track record in adopting new ways of working.

Evidence of operating in a complex environment and regulated market environment with multiple stakeholders.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy

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Service Oversight Senior Manager