Communications & Engagement Manager – E2E Insurance Transformation – 18 month FTC

London, UK

The Communications team plays an integral role in enhancing and reinforcing the AXA and AXA XL brand and reputation – externally through media, partner, and customer engagement, and internally through our people. As a high-performing, results-driven team with robust internal and external networks and relationships, our work has meaningful impact in creating awareness, increasing our profile, and driving the business. As such, there is a great degree of autonomy and opportunity to lead, underpinned by a robust support system of collaborative professionals.

E2E Insurance Transformation was launched in December 2021 as a transversal programme that aims to continuously improve and future proof AXA XL to meet our growth ambitions and ensure that we evolve into an attractive and inspiring place to work. The programme will support the transformation of AXA XL’s systems, tools, and end-to-end processes, reducing complexity, and lowering run-rate operating expense over the next two years.

The purpose of this role is to develop and deliver the internal communications and engagement strategy and plan covering the lifecycle of the E2E Insurance Transformation programme, working closely with the Globa Head of E2E Insurance Transformation and the Head of Internal Communications.

DISCOVER your opportunity

What will your essential responsibilities include?

· Working closely with the Change Management Lead, Key E2E stakeholders, and Head of Internal Communications, lead and execute all E2E Insurance Transformation communications – internally and externally. Build and maintain internal engagement and support a clear understanding of the programme objectives, serving as a trusted advisor to the E2E Insurance Transformation team.

· Plan, write and manage engaging internal communications and campaigns across a variety of channels and platforms: intranet, email, video, Microsoft Teams, Town Halls, and so on.

· Ensure consistency, alignment, and engagement on E2E Insurance Transformation throughout AXA XL.

· Measure and analyse the effectiveness of the programme communications using metrics and develop insights to support the strategy, planning and delivery of continuous improvement.

You will report to the Head of Internal Communications.

SHARE your talent

We’re looking for someone who has these abilities and skills:

· First class communications skills – written, verbal and presenting.

· A Bachelor’s degree or equivalent qualification obtained preferably in communications, media, or languages.

· Extensive experience in a change/transformation communications role.

· Good track record of successfully creating and implementing a project communications plan.

· Highly organised, with expertise in content, audience, channel and measurement management, taxonomy, and processes.

· Adept at stakeholder management within a complex, matrixed organization.

· Competence with business processes, preferably in a financial services or B2B environment.

· Ability to network and form robust relationships with peers and senior leaders, and effectively navigate a large organisation.

· Good project and time management, detail-focused, with keen critical thinking and problem-solving skills.

· A self-motivated, enthusiastic individual who takes pride in their work.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability

Transformation Communications jobs

Communications & Engagement Manager – 18-month FTC