Vendor Management:
Working with claims operations area to ensure that accurate and timely vendor MI is available to all relevant stakeholders.
Identify performance issue trends with vendors and proactively address with internal stakeholders.
Leverage vendor relationships to organise training to support needs of claims operations..

Delegated Claims Management:
Support the due diligence onboarding of new delegated claims administrators (DCAs).
Support the renewal of delegated claims arrangements.
Responsible for bordereau management process including: intake, accuracy and timeliness.
Review the performance of delegated claims administrators and escalating identified issues accordingly.
Oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied
Supporting DA suppliers to resolve any identified performance concerns.

Quality and Audit (peer/internal/external):
Co-ordination of delegated and expert audits.
Reviewing outcome of vendor audit process and management of claims actions and performance plans/improvement measures.

Reporting to:

Senior Claims Specialist (Vendor)

Skills, Knowledge & Experience

Organisation skills
Stakeholder management skills
Excel skills
Prior experience managing bordereau
Knowledge of delegated authority
Understanding of claims process and the role vendors play
Customer focused
Claims handling experience in a variety of lines of business (both first and third party) would be advantageous.
Interest in process improvement and automation

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

Vendor MI jobs

Claims Vendor Analyst