Role Title: Operational Resilience Analyst
Division: Operations - COO
Location: London, UK
Type: Full-Time - Permanent
Regulated Role - Yes
About the Role:
The role of the Operational Resilience Analyst centres around the need to ensure our business services are resilient against threats. As part of its wider business strategy and in line with FCA and PRA regulations, Liberty Specialty Markets has embarked on various internal initiatives to assess, improve and standardise our approach to managing the resilience of our organisation.
Over the last 3 years, the Operational Resilience initiative (or project) has developed various controls within a larger framework to help us navigate our responses in the event of disruptions to our Important Business Services. The Operational Resilience team is a growing capability & the Operational Resilience Analyst will play an active role in supporting the evolution and maturing of the operating model.
Key Responsibilities:
Governance and reporting
• Responsible for supporting the maintenance of the organisation’s Operational Resilience policy, framework and strategy across the organisation in line with regulatory and business expectations.
• Execution of annual resilience plans, making sure they are performed adequately and on time.
• Support the preparation of ongoing operational resilience MI and reporting into all relevant governance forums including Operational Risk committee, Risk Management Committee etc.
• Report, manage and where required, escalate identified resilience risks, communicating across the business domain teams, translating requirements into business language, and positively influencing outcomes.
• Operational Resilience is a growing capability with increasing responsibilities, this role will support the Operational Resilience Manager in ensuring that LSM remains aligned with industry standards and practices
Technical excellence
• Support and drive the embedding of key Operational Resilience controls, engaging widely to ensure resilience consideration is integrated into Liberty’s culture, day to day processes and decision making.
• Support the production of the Operational Resilience Annual Review with the Important Business Service (IBS) owners.
• Execute various types of internal (i.e. Physical Testing, Desktop testing) and market wide testing with IBS areas (and other relevant stakeholder groups), to test the ability of IBSs to remain within their set impact tolerances and identify vulnerabilities to be addressed.
• Manage and track open operational resilience vulnerabilities, including chairing remediation working group.
• When appropriate provide guidance to business and function stakeholders, from an Operational Resilience perspective, on the proposed designs of new or changing products, processes and IT services, providing feedback and challenge.
• Acting as a Subject Matter Expert (SME), establishing strong relationships with business and functional leads.
• Provide support for drafting Regulatory enquiries where required.
• Ongoing impact assessment of BAU and change activities on operational resilience IBS’.
Collaboration
• Ongoing relationship management with 3rd party vendors to enlist their help with improving 3rd party resilience.
• Partner with second line stakeholders to drive the continued enhancement of the Operational Resilience BAU operating model and framework.
• Collaborate with key internal stakeholders to incorporate operational resilience testing into existing groupwide testing such as BCP, IT Disaster Recovery etc.
• Engage and collaborate with other key strategic objectives covering business continuity, DORA, Third Paty Supplier Management and other Operational Resilience risk reduction activities.
• Promote market engagement through attending industry wide forums, i.e London Market Association to support ongoing benchmarking of our operational resilience with market developments.
Skills and Experience:
• A good understanding of Operational Resilience disciplines and regulatory expectations.
• Operational Resilience practitioner with relevant 1LOD experience, including applied knowledge of Operational Resilience global regulatory requirements e.g. PS21/3, DORA etc.
• Strong working knowledge of BCP, Disaster Recovery, Third-Party Risk (and ideally related to Operational Resilience).
• Strong experience of business process improvement and strategy management.
• Experience of resilience considerations and touch points across Technology, Third parties and Data.
• Excellent stakeholder management and communication skills and ability to simplify and present complex ideas to gain understanding and commitment.
• Excellent verbal and written communication skills, up to Board level.
• Strong analytical problem-solving skills, with the ability to prioritise effectively.
• Ability to pull together impact assessments, gap analysis and summary of findings in a succinct manner.
• Good knowledge of risk management, operational risk and controls in financial services.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion
