Position Summary We are looking for an Operations Resiliency Specialist to join our London Team. The role works across UK and Europe with the Operations Resiliency Director driving capabilities, processes, behaviours and systems, which allow CNA Hardy Operations to remain robust and resilient while continuing to carry out its objectives in the face of disruption, regardless of its source in an ever-changing operating environment.

Key Responsibilities

Operational Resiliency and Business Continuity

Manages and delivers analysis of Business Continuity Management capability for assurance and awareness to meet expectations of external and internal legal and regulatory requirements
Collaborates and coordinates with global Business Resilience activities to ensure alignment for UK & Europe – dependency mapping, systems reliance, people reliance and location reliance
Conducts annual Business Impact Analysis & Business Continuity Plan reviews with process owners to ensure that organisational changes are captured
Engages with internal stakeholders to maintain, enhance and embed governance structure for resilience within the organisation
Manages the compliance of organisational resiliency, regulatory and relevant policy requirements and support implementation activities
Delivers new controls and procedures in response to areas such as changes in regulation/legislation, feedback from the business, operational risk and technology changes
Undertakes a systematic review of all policies, procedures and checklists to ensure they are robust, scalable and meet the business requirements as it continues to evolve
Facilitates scenario testing activities (e.g. select the test scenario, create a test plan, facilitate briefing meetings, manage the exercise) in line with scenario testing requirements
Leads with the drafting of reporting and implementation of any recommendations
Works with wider business continuity plan owners to maintain comprehensive recovery plans for their specific functions across UK & Europe
Works closely to IT Infrastructure & Information Security Teams in order to support disaster recovery testing
Works closely to Risk Management Team to ensure proper control environment is in place for defined operational risks
Works closely to Global Physical Security Team to apply relevant security measures across UK & Europe
Maintains documentation, processes and evidence to support business continuity activities

Skills, Knowledge & Experience

Excellent analytical and problem-solving skills
Strong verbal and written communication skills
Excellent interpersonal and the ability to work effectively with peers, management and subordinates
Strong project management, organising and planning skills to coordinate multiple sets of activities
Able to work on own initiative and be proactive
Enthusiastic, dedicated, hard working
Ability to identify and resolve / escalate complex problems with minimal guidance and oversight
Experience in projects and programmes relating to operational resilience, business continuity, IT continuity, crisis management, security, risk management
Experience of relevant International Standards for resilience, risk management, information security, service continuity and health & safety (ISO 27001, ISO22301, ITIL etc.)
Knowledge of key regulatory standards related to Operational Resilience
High level understanding of digital technologies (e.g. infrastructure, applications, mobile apps, mass notification etc.)
Certification to relevant industry bodies such as; BCI, DRI, CISSP, IRM would be desirable

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

Working Here

It’s an evolving environment and a place where employees voices are heard and have numerous opportunities to make a difference.

We are dedicated to providing an open and inclusive workplace where our employees can grow and thrive.

Employees receive continuous support and development opportunities.

We support charities and are involved in community initiatives and volunteering programmes.

Operational Resilience jobs

Operations Resilience Specialist