Join Our Team
We are looking for an experienced Complaints & Consumer Duty Lead to join SiriusPoint in London. This is a high-impact role responsible for shaping complaint management frameworks and ensuring compliance with UK Consumer Duty regulations across our business and Delegated Partners.
Your responsibilities will include:
- Lead complaints oversight, including data consolidation, reporting, and root cause analysis
- Build strong relationships with Delegated Partners and oversee complaint handling frameworks
- Deliver training and guidance on complaints management and Consumer Duty obligations
- Conduct audits and reviews to ensure compliance with FCA standards
- Perform Fair Value Assessments and evaluate customer outcomes
- Analyze Consumer Duty data and present insights to governance committees
- Support global compliance initiatives and projects
Your skills and abilities should include:
- 5+ years in Conduct Risk / Compliance within insurance
- Strong knowledge of FCA regulations, Consumer Duty, and DISP
- Experience leading complaints functions in regulated environments
- Background in Delegated Authority / MGA or Lloyd’s market preferred
- Strong stakeholder management and influencing skills
- Analytical mindset with ability to drive insight from data
Please find our EU/UK Job Applicant policy: Job-Applicants-Privacy-notice.pdf
