Role Title: Senior Underwriting Assistant
Department: Operations
Team: Underwriting Support
Location: London
Type: Permanent
About the Role:
This Senior Underwriting Assistant role will support the Energy department plus take on additional responsibilities to support the wider Energy and Construction team and the Operations manager. The role is a senior administration role within Operations at LSM. It is the first link for the underwriting teams into business support. Additionally, the candidate will directly support the Operations Manager in specific projects and complex tasks and will be able to deputise the Ops Manager where applicable. The ability to effectively communicate with many teams across LSM and prioritise work according to various system close dates, SLAs and KPIs is a fundamental attribute required to fulfil the role.
About the Department & Team:
Underwriting Support is a team in the business support division which sits within the wider operations department. As a team we ensure our offshore colleagues are provided all the information required to accurately process premiums onto our policy admin systems within the agreed SLAs. Supporting the underwriting teams in general administration of the policy file, reporting, operational process advice and guidance and other ad-hoc requirements also forms an important part of the role the team plays within the business. We also work very closely with the cash and credit control functions to ensure any issues or queries relating to payments are investigated and actioned accordingly.
The operations department also comprises divisions such as MI and analytics, claims operations, facilities, strategic operations and IT. Data timeliness, quality and accuracy are at the heart of our core responsibilities and processes and together we provide effective support services to the whole business enabling LSM to meet its revenue, growth and other strategic goals.
Key Responsibilities:
Data Entry and Quality Control:
- Administers accurate and timely logging of data onto the relevant systems i.e. premium/ policy/endorsement /quotes/renewals and submission entries and manages own workload appropriately
- Monitors own and Underwriting Assistants’ performance against team SLA’s and KPI’s
- Monitors quality of data entry of underwriting assistants taking corrective quality and training steps as required.
- Maintains all user defined databases for underwriting unit
- Assist in the resolution of all transactional data management issues (cash allocations, debtors, signings management) within SLA’s
- Support various month close procedures
- Administers Document Management processes to correct standards
Customer Management
- Regularly meet and have open dialogue with the underwriting customers, to ensure:
- that their service levels are being met
- performance and behaviour feedback for the Underwriting Assistants is captured and where
- necessary, acted upon.
- Data quality issues are identified promptly
- New administrative tasks can be captured and assessed in good time.
- Anticipates the needs and provides underwriting support in a timely manner to the assigned Underwriting Class
- Manage the timely response to requests for information related to policy processing
- Involved in renewal preparation by monitoring risks throughout the year, creating renewal packs, chasing renewal information and updating renewal spreadsheets
- Support box duties and/or ad hoc requests from underwriters (London Only)
- Support other customers and colleagues as required, e.g. Claims Adjusters, Risk Engineers Exposure Management
- Liaise with Brokers to manage Accounts
- Identify and escalate important or critical business issues to the Underwriting Support Manager
- Maintain a high level of confidentiality at all times
Governance
- Represent underwriting support team in meetings at the direction of or in place of the Underwriting Support Team Lead/Operations Manager/Branch Manager
- Coordinate any internal or external audit activities as directed by the Underwriting Support Team Lead/Operations Manager/Branch Manager
- Assist the Underwriting Support Team Lead/Operations Manager/Branch Manager in monthly and compliance reporting such as LAG and LAP reports (if appropriate)
Team Work
- Seeks and communicates with management opportunities for continuous improvement within processes and procedures
- Provides oversight of Underwriting Assistant’s work and guidance on how to eliminate recurrent data or process errors
- Provides formal and ad hoc training to Underwriting Assistants as required
- Prioritise work and gives a good level of attention to detail to ensure quality and timeliness targets are met
- Provide regular, structured systems and process training for Underwriting Assistants
- Actively participate at weekly team meetings, sharing relevant information with colleagues and contributing positively to the team’s objectives
- Raise salient business issues to the appropriate management level
- Contribute to system and process change activities as directed by the Underwriting Support Team Lead/Operations Manager/Branch Manager
- Any other duties as is reasonably requested.
Professional Development
- Under the guidance of the Underwriting Support Team Lead/Operations Manager/Branch Manager make measurable progress against the development framework
- Commit to and demonstrate progress towards professional qualifications (e.g.ACII)
- Seeks to further develop an understanding of Underwriting and target business
- Maintain documented evidence of progression towards achieving annual appraisal objectives.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
- Advanced knowledge of transactional insurance systems (Genius/IRIS)
- Knowledge of London Market
- Good verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts.
- Demonstrate ability to handle out-of-the-ordinary policies
- Ability to retrieve reports and manipulate data to satisfy any monthly or ad hoc information request from assigned line of business
- Experience of working to varying and tight deadlines
- Ability to work independently
- Strong analytical skills required
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion
