Sheffield
York
Norwich
Sales Complaints Investigator
Salary – Circa £30,000
Are you someone who thrives on resolving complex customer issues and enjoys working in a role where no two days are the same? Do you have a background in complaints handling or financial advising and a passion for delivering excellent customer service?
This role is perfect for someone looking to deepen their expertise in customer resolution and play a key role in improving business processes. If you’re ready to take on new challenges and make a significant impact, this could be the next step in your career.
A bit about the job:
As a Sales Complaints Investigator, you’ll be responsible for resolving sales-related complaints for our UK Life and Health (UKLH) products. Your role will involve investigating issues, communicating directly with customers and financial advisers, and ensuring that all complaints are handled in line with our policies and FCA DISP regulations. You’ll manage your caseload independently, working to resolve complaints in a timely manner and collaborating with different business areas to remove any barriers to resolution. Your ability to navigate complex situations and deliver clear, customer-focused outcomes will be key to your success.
Skills and experience we’re looking for:
- Strong communication skills, both verbal and written, with the ability to adapt your approach based on customer needs.
- Excellent investigative skills, with a keen attention to detail and the ability to translate findings into actionable improvements.
- Flexibility and adaptability to handle a variety of complaint types and adjust to changing processes and team dynamics.
- Knowledge in sales and financial services is a plus.
- Confidence in building relationships with internal teams and external stakeholders, coupled with a persistent drive to get the answers needed.
What you’ll get for this role:
- Salary – Circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 8% of annual salary, actual amount depends on your performance and Aviva’s
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Outstandingly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your well-being seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We are inclusive – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Anna Bui a call on 020 4571 9950 or send an email to anna.bui@aviva.com
