Business Readiness Lead

Location: Eastleigh or Norwich

Salary: Norwich or Eastleigh circa £75,000 / London circa £85,000

This role is an FTC until December 2027

This is a great job for someone who thrives on leading strategic change, enjoys solving complex challenges, and is passionate about delivering seamless transitions that protect customer experience.

Are you someone who brings energy, curiosity, and a commercial mindset to transformation programmes?

Do you love to build strong stakeholder relationships, drive decision-making, and ensure readiness across diverse teams and markets?

This role might suit someone with experience leading large-scale business readiness plans, particularly within Financial Services. You may be ready for a step up into a strategic leadership role, or already an expert in transformation delivery looking to make a meaningful impact. Experience working with strategic partners and multi-vendor environments will be valuable, as will a deep understanding of business operating models and systems.

A bit about the job:

This role provides strategic leadership for Business Readiness across a major transformation programme within Group CIO. You’ll lead readiness workstreams across UK and Ireland markets, ensuring the business is fully prepared to land change events without disruption. You’ll be accountable for developing and implementing readiness strategies, frameworks, and governance, while driving proactive planning, risk management, and stakeholder engagement. Your work will directly contribute to the success of the programme and the protection of Aviva’s customer service standards.

Skills and experience we’re looking for:

Proven experience leading large-scale business readiness and transformation initiatives.
Skilled in managing strategic partners, third-party suppliers, and multi-vendor delivery models.
Strong background in Financial Services, particularly Insurance or Banking.
Exceptional stakeholder management and influencing skills within regulated environments.
Proactive in identifying and mitigating delivery and business outcome risks.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary Norwich or Eastleigh circa £75,000 / London circa £85,000 depending on location, skills, experience, and qualifications)
Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com

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