General

Job Title: Employee Services Coordinator

Location: Birmingham

Division: People & Sustainability

Reports To: As per Beazley’s organisation chart

Job Summary: Provide a client focussed human resources service to all managers and staff which supports the objectives of the business in a timely, efficient and economic manner. To support with all HR processes predominantly within Europe (Spain, France, Germany, Switzerland)

Key Responsibilities:

Human Resources Operations

Support with the end to end process for new joiners from issuing contracts to liaising with third party benefits suppliers to undertaking first day induction
Manage the end to end process for leavers
Manage all change in terms for current employees
Provide comprehensive support to the business partners and their specific business areas
To provide advice and guidance to employees on HR operational procedures and practices
To maintain accurate and orderly employee records and files on all employees
Manage all processes associated with absence and leave including maternity, adoption and paternity leave, flexible working requests, holiday and sickness
Responsible for managing the global HR inbox, ensuring that all SLA’s are met and that queries are managed appropriately
Ensure the HR systems is up to date by inputting information in a timely manner
Participate and support in team projects as required

Generalist

Support with the end to end process for all benefits administration and maintain accurate records, as needed
Provide support with payroll queries, as needed
Provide support related to payments/invoices, general point of contact for accounts payable queries
Support on HR operational requirements for internal and external audits
Be a HR system super user for our core HR system

Reporting/Analysis

Prepare HR reports, metrics and analysis according to requirements.
Provide analytics and HR documentation for management
Management of headcount information for leavers, starters and movers

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
Display business ethics that uphold the interests of all our customers.
Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Person Specification:

Education and Qualifications

BA preferred

Skills and Abilities

Very strong attention to detail
Accurate and numerate
Computer skills – excellent working knowledge of MS Office, including Excel
Process orientated
Ability to manage time, meet deadlines and prioritise
Able to work effectively under pressure
Good communicator
Strong influencing skills

Knowledge and Experience

Experience in administration
Experience of working in a Human Resources environment would be desirable
Customer service experience
Experience of administering assessments & online tests is advantageous

Aptitude and Disposition

Positive
Enthusiastic
Proactive
Self-motivated, flexible
Customer and business focussed
‘Can do’ approach
Team player

Competencies

Achievement driven
Managing resources effectively
Self-starter
Integrity and empathy
Customer focussed
Initiative

Who We Are:

Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

Be bold
Strive for better
Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us – our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

Beazley RACE - Including, understanding and celebrating People of Colour
Beazley SHE - Successful, High potential, Empowered women in insurance
Beazley Proud - Our global LGBTQ+ community
Beazley Wellbeing - Supporting employees with their mental wellbeing
Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

Internal Pathways (helping you grow into an underwriting role)
iLearn (our own learning & development platform)
LinkedIn Learning
Mentorship program
External qualification sponsorship
Continuing education and tuition reimbursement
Secondment assignments

The Rewards

The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, global organization
Attractive base compensation and discretionary performance related annual bonus
Private medical insurance coverage for both you and your dependents
Company paid life assurance and long term disability insurance
Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year.
Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
Up to £550 reimbursement towards home office setup
Free in-office lunch and monthly lifestyle allowance
Monthly travel allowance or annual season ticket
The opportunity to save for, and purchase, shares of Beazley stock
Six months fully paid parental leave, regardless of how you come to parenthood
Company paid sabbatical up to 12 weeks after 10 years of continued service
Support with exam/study leave and fees for relevant qualifications related to furthering education
Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business

Don’t meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

HR Operations jobs

Employee Services Coordinator