Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

What Is the Opportunity?

We are looking for an Associate Underwriter to join our Small Business team based in Redhill.

As part of our Small Business Broker team, you’ll play a key role in supporting small businesses by managing renewals and Mid-Term Adjustments (MTAs) through the Acturis e-Trade platform. This is a high-volume, fast-paced environment where you’ll focus exclusively on renewals, ensuring accuracy, efficiency, and excellent broker service.

You’ll take ownership of your renewal portfolio — proactively driving retention and performance, and building strong, lasting relationships with brokers to deliver the right solutions for customers. Every day will bring a mix of analytical thinking and relationship-building, as you evaluate risk, make decisions, and help achieve key business goals.

This is an exciting opportunity for someone who’s decisive, detail-oriented, and commercially minded — someone who enjoys working collaboratively, developing expertise, and seeing the direct impact of their work. As you continue to grow your ability to assess risk and manage renewals, you’ll be making a real contribution to the sustainable profitability and long-term success of Travelers.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

Manage the profitability, growth, and retention of an assigned renewal portfolio.
Underwrite and negotiate routine renewal risks and MTAs to minimise risk and maximise profitability.
Proactively manage your portfolio, ensuring key performance indicators are consistently achieved.
Take corrective action in collaboration with your Manager / Team based on identified risk characteristics.
Utilise Acturis to quote, adjust, and bind eTrade renewals efficiently.
Cultivate and maintain relationships with internal partners within the business unit and across the enterprise.
Foster and maintain relationships with brokers by phone, email or other communication channels to deliver a smooth renewal experience.
Execute submissions, quotes and renewals with guidance from your manager and working in partnership with the sales team.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will Our Ideal Candidate Have?

Familiarity with Acturis and eTrade platforms.
Strong organisational skills and ability to manage high-volume workflows.
Excellent communication and relationship-building skills.

What is a Must Have?

A-Levels or similar qualification
Some prior related Insurance experience.

What Is in It for You?

Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan (“GPPP”). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

What Is in It for You?

Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

MTAs jobs

Associate Underwriter – Small Business (Renewals & MTAs)