Head of Claims, UK Commercial Risk, 2534667

An exciting new role has arisen for an inspirational Claims Leader to become responsible for all aspects of claims service activities for Commercial Risk in the UK.

If you can bring a growth mindset together with Leadership, Operational Management, Commercial and Ambassadorial expertise all underpinned by knowledge, appreciation and understanding of the UK (not London Market) claims arena then we'd love to hear from you in connection with this hybrid role that comes with with the flexibility to work both virtually and from any of UK network of offices.

Aon is in the business of better decisions

At Aon, we craft decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this wide and varied role your key responsibilities will include:

Represent claims as a member of the Commercial Risk UK Leadership Team
Contribute to new business and growth by articulating the value and differentiation of Aon’s claims approach
Own the talent agenda for claims within the region, including career development, performance assessment, succession planning and recruitment
Actively engage in claims related insurer management activity and fully lead UK engagement in adjuster, law firm and other vendor relationship management
Contribute to claims innovation and service model improvement
Specific oversight of claims services for, and opportunities with Aon UK's largest, most sophisticated Clients
Engage as a point of senior level escalation to the benefit of clients on specific claims and / or portfolio performance issues
Representation of Aon as a Claims leader in the industry

How this opportunity is different

This a rare opportunity to take ownership of the operational, budgetary, leadership and strategic aspects of our UK claims function. With 6 direct reports and a significant wider UK Claims infrastructure encompassing over 100 colleagues, this is a career-defining opening to make a significant positive impact and increase your own personal brand in what is a high-profile role.

Skills and experience that will lead to success

An understanding and appreciation of the UK Claims Marketplace and the wider claims infrastructure
Leadership skills with a focus upon the talent agenda
Relationship management and engagement with colleagues, insurers and industry
Commercial competence, able to articulate value and deliver revenue growth
Operational management expertise with strategic decision making experience
Ambassador- credibly able to represent Claims in the wider Aon business and Aon in the insurance marketplace

The FCA's Senior Managers & Certification Regime (SM&CR) applies to Aon from December 2019 and this role is subject to the relevant requirements of the Regime. The primary aim of SM&CR is to drive individual accountability for all roles within the Financial Services Sector. Aon must ensure those in senior roles, with the potential to cause significant harm to customers and the business of the firm, are deemed to be fit and proper at all times and also to ensure everyone working in the sector adheres to a set of Conduct Rules and are held to account where they do not meet the right standards of behavior

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Operational jobs

Head of Claims, UK Commercial