Head of Portfolio, Operations and Technology

London/ Hybrid

Full Time

We are seeking a dynamic and experienced professional to oversee large-scale enterprise projects and programs. The Head of Portfolio for Operations and Technology will report in to the Chief of Staff for Global Operations and Technology and will lead and support various initiatives to ensure their successful initiation, delivery, and implementation. The successful candidate will coordinate reporting and analysis to monitor progress and effectively mitigate risks. Additionally, this role will be key in overseeing a $26 million Operations &Technology change portfolio, ensuring alignment with business objectives and driving value realisation.

Your New Role:

Provide strategic oversight of a global change portfolio valued at approximately $26 million annually, ensuring alignment with business objectives and value realisation.
Drive adoption and integration of the Value Realisation (VR) framework across the group, working closely with accountable executives and programme managers to ensure outcomes are tracked and benefits are delivered.
Embed the use of Objectives and Key Results (OKRs) across the portfolio to support transparency, alignment, and performance tracking.
Drive continuous improvement and ensure that programmes are aligned with strategic objectives.
Apply strong financial oversight to monitor investment effectiveness and proactively identify and mitigate risks across programmes and projects.
Collaborate with senior stakeholders including the Enterprise Transformation Office in Australia, influencing and shaping transformation initiatives with a subtle and strategic touch.
Identify interdependencies and overlaps across programmes ensuring assumptions are validated and synergies are realised.
Operate effectively in a dynamic and evolving environment, anticipating future needs and shaping deliverables in partnership with programme teams.
Lead with a global mindset, recognising the need for flexibility in working hours to support international collaboration.

About you:  

Proven experience in programme governance and oversight, with a track record of successful programme delivery.
Strong understanding of programme management methodologies, tools, and techniques.
Excellent stakeholder management and communication skills, with the ability to influence and negotiate at all levels.
Analytical and problem-solving skills, with the ability to identify and address issues proactively.
Comfortable with Value Realisation Frameworks and Objectives and Key Results (OKRs), with the ability to apply these frameworks to drive programme success.
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines.
Ability to summarise key themes, join the dots and air traffic control across the portfolio to leverage synergies and manage overlaps and interdependencies
Diplomatic with high EQ to manage competing priorities and stakeholder needs across O&T for the benefit of QBE.
Lead our interactions with ETO and each of the PMOs and teams across the O&T portfolio.

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit ourcareers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days. 
Flexible working -balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 
Short term remote work abroad -you can request up to 20 days per year to work remotely from certain locations abroad. 
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. 
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page 

QBE Awards  

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at ourCareers Page 

Accessibility  

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. 

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

 We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!  

Skills:

Analytical Thinking, Coaching for success, Conflict Management, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Portfolio Management, Presenting with Impact, Resource Planning, Stakeholder Management, Strategic Management, Team Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Operational change jobs

Head of Portfolio, Operations and Technology